De'Shaunta Woods
Gainesville
Summary
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction as well as being certified in ServSafe. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments. Highly motivated with five years of restaurant experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle Mexican Grill
08.2019 - 11.2024
- Serve food in a clean and healthy environment
- Resolved customer complaints in professional and timely manner.
- Handle cash audits, counts, and placing money orders
- Ensure all guests are served in an uplifting experience
- Complete all paperwork and submissions by the time given
- Lead all shifts and handle any problems that may occur
- Checking food quality: prepared safely, served correctly, and cooked at certain temperatures
- Ensure each crew member is properly trained
- Maintain the store to be kept clean and all equipment working properly
- Inventory of all dry goods and food products four days a week
- Placing truck orders to ensure everything needed, will be stocked
- Hired, trained and supervised team of service staff members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
Associate
Walmart
10.2021 - 11.2021
- Making sure your department is clean, presentable, and kept up with.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Graduate -
Gainesville High School
Gainesville, Florida05.2020
Skills
- Communication
- Multitasking and organization
- Leadership
- Employability
- Teamwork
- Transferable
- American Sign Language
- Arts and Crafts
- Customer service management
- Problem-solving
Skillsandactivities
- Communication
- Leadership
- Employability
- Language
- Teamwork
- Transferable
- Intermediate American Sign language
- Microsoft word
- Presentation
- A bit of excel
- Yoga
- Daily walks
- Arts and crafts
Accomplishments
- Achieved accurate truck orders by completing ERS with accuracy and efficiency.
- Collaborated with team of three in the development of an entire new team due to shift in upper management seven times in three years.
Certification
American National Standards Institute and the Conference for Food Protection (ANSI) - ServSafe National Restaurant Association
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Associate
Walmart
10.2021 - 11.2021
Service Manager
Chipotle Mexican Grill
08.2019 - 11.2024
High School Graduate -
Gainesville High School
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