Deshawn Bowen
Miami,FL
Summary
Experienced with assisting in installation, maintenance, and repair of HVAC systems. Utilizes comprehensive understanding of HVAC tools and procedures to support senior technicians. Track record of enhancing team efficiency through effective communication and task coordination. Also
Professional hospitality leader prepared for this role. Proven ability to manage parking operations efficiently while ensuring exceptional service. Strong focus on team collaboration and flexibility to adapt to changing needs. Reliable with skills in customer service, communication, problem-solving, and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airport Shuttle Driver
Zuni Enterprise LLC
07.2024 - 03.2025
- Reduced wait times for passengers by consistently adhering to established schedules and route plans.
- Managed emergencies effectively during potentially stressful situations like vehicle breakdowns or medical incidents among passengers while maintaining professionalism throughout these events.
- Received numerous accolades from passengers for outstanding service and commitment to safety, contributing to the company''s reputation for excellence.
- Streamlined communication between dispatchers and drivers using GPS technology, contributing to efficient operations during peak travel periods.
Ramp Agent
WFS Worldwide Flight Services
10.2023 - 05.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Valet Captain
Towne Park
06.2021 - 06.2022
- Streamlined communication between team members, resulting in improved workflow efficiency.
- Maintained a safe work environment by enforcing safety protocols and addressing potential hazards.
- Oversaw inventory management of uniforms, keys, tickets, and other essential supplies needed for daily operations.
- Performed regular audits of employee performance through observation and evaluation, providing feedback for improvement.
- Managed cash handling procedures to ensure accuracy in transactions while minimizing discrepancies or losses.
- Developed strong professional relationships with clients, leading to repeat business and positive reviews.
Stocker
Victoria Secret
10.2021 - 01.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Cashier
Shake Shack
05.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associates Degree For Air Conditioning - HVAC
College of Business & Technology
Miami, FL10-2025
High School Diploma -
North Miami Senior High School
North Miami, FL06-2016
Skills
- Safe driving practices
- Punctuality
- Clean driving record
- Defensive driving
- Staff training and development
- Team management
- Stress tolerance
- Employee motivation
- System diagnostics
- Electrical wiring
- Heating systems
- HVAC troubleshooting
- HVAC controls
Accomplishments
- Achieved Brazing And Soldering by completing The Certification Test with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
Certification
- Refrigeration Training
- Brazing And Soldering Training
Languages
English
Native or Bilingual
Patois
Native or Bilingual
Spanish
Limited Working
Timeline
Airport Shuttle Driver
Zuni Enterprise LLC
07.2024 - 03.2025
Ramp Agent
WFS Worldwide Flight Services
10.2023 - 05.2024
Stocker
Victoria Secret
10.2021 - 01.2022
Valet Captain
Towne Park
06.2021 - 06.2022
Cashier
Shake Shack
05.2019 - 02.2020
Associates Degree For Air Conditioning - HVAC
College of Business & Technology
High School Diploma -
North Miami Senior High School
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