DeShawn Mims
Cary,NC
Summary
Dynamic Learning Trainer with a proven track record at Amazon, adept in adaptive learning and database management. Excelled in enhancing customer satisfaction through innovative training and mentoring over 200 personnel, significantly reducing customer complaints. Skilled in weapons security and collaborative learning, showcasing adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning Trainer
Amazon
Garner, NC
09.2020 - Current
- Maintain up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant
- Provide coaching and mentoring to employees.
- Trained and mentored over 200 personnel hired to fulfill various roles
- Developed and implemented successful onboarding program
- Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
- Train associates on the forklift, electric pallet jack, robotic work cell, and trailer dock & release
Unit Supply Clerk
United States Army Reserve
Cary, NC
08.2015 - Current
- Maintain 100% accountability for over $1 million dollars worth of equipment, including sensitive items
- Provide assistance to Supply Sergeant in conducting logical planning and inventory management operations
- Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
- Maintain records, conduct physical inventory, and communicate periodical status to Company Commander
- Oversaw supply requests, accountability, and receipts.
- Maintained a high level of security by adhering to strict military guidelines in the handling and storage of classified materials.
Customer Service Manager
To Your Health Flour Company
Fitzpatrick, AL
11.2018 - 09.2020
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport
- Took ownership of customer issues and followed problems through to resolution
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Implemented quality assurance measures to ensure adherence to company standards and policies
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment
Education
High School Diploma -
Bullock County High School
Union Springs, AL05-2015
Skills
- Customer Satisfaction
- Collaborative learning
- Adaptive Learning
- Facilitation Techniques
- Skill Development
- Weapons Security
- Adaptability
- Database Management
Certification
- Microsoft Word Certification
- Microsoft Powerpoint Certification
Timeline
Learning Trainer
Amazon
09.2020 - Current
Customer Service Manager
To Your Health Flour Company
11.2018 - 09.2020
Unit Supply Clerk
United States Army Reserve
08.2015 - Current
High School Diploma -
Bullock County High School