Summary
Overview
Work History
Education
Skills
Certification
Qualifications Summary
Timeline
SeniorSoftwareEngineer
Alana Colvin

Alana Colvin

Warren,MI

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Realestate roles with high-volume customer demands.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Manager

Harvest Homes Realty
Redford, MI
01.2021 - 09.2023
  • Created, maintained and updated filling systems for paper and electronic documents
  • Updated reports, managed accounts, and generated reports for the company database
  • Established workflow processes and monitored daily productivity
  • Coordinated special projects and managed schedules
  • Controlled finances to lower costs and keep business operating within budget.

Assistant Manager

Kiss Kouture
Redford, MI
02.2017 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, and forecast future needs
  • Offered hands-on assistance to customers, and maintained knowledge of consumer preference
  • Reviewed sales and gross profit reports
  • Opened and closed location
  • Maintained professional demeanor when addressing angry customers
  • Maintained positive customer relations.

Medical Assistant Extern

Spinal Recovery Center
Warren, MI
08.2018 - 09.2018
  • Prepared exam and treatment rooms for patients
  • Prepared patients for physicians
  • Experienced in performing x-rays
  • Record patients medical history, vital statistics, and test results in medical records
  • Dressing changes, bandage application, suture removal, and other first aid procedures.

Education

No Degree: Medical Assistant - Health Care

Dorsey College
Roseville, MI
09.2018

High School Diploma -

East Detroit High School
05.2017

Skills

  • Team Supervision
  • Human Resources
  • Data Entry
  • Customer Service
  • Office Management
  • Scheduling
  • Contract Administration
  • Notary skills
  • Knowledge of Michigan state laws
  • Contracts and legal documents
  • Documentation
  • Residential real estate
  • Basic math
  • Filing
  • Attention to detail
  • Leadership
  • Organization

Certification

CPR and BLS certified, American Heart Association

Qualifications Summary

  • Trained in recording patients' medical history and vital statistics electronically and manually.
  • Proficient in the operation of a 12-lead electrocardiogram (ekg)
  • Proficient in giving injections, removing sutures and assisting with sterile procedures.
  • Experienced in preparing specimens for lab testing and logging results for view.
  • Knowledge in healthcare administrative/clerical procedures.
  • Possess outstanding front office customer service.
  • Proficient in submitting drug refills to pharmacies upon physician approval.

Timeline

Office Manager

Harvest Homes Realty
01.2021 - 09.2023

Medical Assistant Extern

Spinal Recovery Center
08.2018 - 09.2018

Assistant Manager

Kiss Kouture
02.2017 - 09.2023

No Degree: Medical Assistant - Health Care

Dorsey College

High School Diploma -

East Detroit High School

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Alana Colvin