Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

DeShinda Davis

Montgomery,AL

Summary

Dedicated sales associate with strong customer service skills and a focus on enhancing shopping experiences. Proven ability to resolve inquiries and collaborate effectively with teams to meet sales targets.

Overview

6
6
years of professional experience

Work History

Sales Associate

Asurion
Nashville, TN
04.2024 - 04.2026
  • Assisted customers with product selections and provided tailored recommendations based on needs.
  • Processed sales transactions efficiently using point-of-sale systems to ensure accurate billing.
  • Maintained up-to-date knowledge of product features and promotions to enhance customer engagement.
  • Collaborated with team members to achieve daily sales targets and improve store performance.
  • Handled customer inquiries and resolved issues promptly, ensuring a positive shopping experience.
  • Trained new associates on operational procedures and customer service standards to enhance team performance.

Government Relations Specialist

GDiT
Falls Church, VA
05.2023 - 03.2024
  • Developed and maintained relationships with government officials to advocate for organizational interests.
  • Conducted policy analysis to identify potential impacts on operations and strategic initiatives.
  • Facilitated communication between internal teams and governmental agencies to ensure compliance.
  • Evaluated data analytics tools to identify trends and gain insights into the effectiveness of lobbying efforts.

Customer Service Representative

VXI
Montgomery, AL
02.2020 - 11.2022
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions in CRM systems for improved service delivery.
  • Led initiatives focused on increasing response time, contributing to higher first-contact resolution rates.
  • Developed and maintained strong relationships with clients, promoting upsell opportunities and product knowledge.

Education

No Degree - Health Information Management

Western Governors University
Salt Lake City, UT
05-2030

Master of Real Estate Development - Real Estate

Martin And Fellow
Montgomery, AL
01-2023

Pharmacy Technician - Pharmacy

Trenhlm State Community College
Montgomery, AL
11-2018

High School Diploma -

Jefferson Davis High School
Montgomery, AL
06-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Asurion
04.2024 - 04.2026

Government Relations Specialist

GDiT
05.2023 - 03.2024

Customer Service Representative

VXI
02.2020 - 11.2022

No Degree - Health Information Management

Western Governors University

Master of Real Estate Development - Real Estate

Martin And Fellow

Pharmacy Technician - Pharmacy

Trenhlm State Community College

High School Diploma -

Jefferson Davis High School
DeShinda Davis