Deshinet Hooker
Whitsett,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. ighly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Alamance County Communications
GRAHAM, NC
07.2022 - Current
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
ParaProfessional
GT Independence
07.2018 - 11.2023
- Assists individuals with daily activities, personal care, home care and maintenance, and transportation
- Participates in implementation of person-centered plan
- Directs therapeutic interventions to build socialization, behavior management skills, and daily/community living skills
- Directs therapeutic interventions to promote adaptive skill learning and development of leisure time interests/activities
- Maintains documentation, progress notes, and other data as needed, including incident and accident reports
- Communicates with other staff and supervisor on progress, needs, concerns and changes.
Care Giver
Caring Hands
09.2016 - 07.2018
- Attends staff meetings and clinical supervisions, as required
- Responds to individual safety needs, including reporting significant changes in behavior and health.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Participated in team meetings regarding client progress or concerns raised by family members.
Education
High school Diploma -
Southern Alamance High School
Graham, NC06-2011
Some College (No Degree) - Nursing
North Carolina Central University
Durham, NCSome College (No Degree) - Nursing
Winston Salem State University
Winston-Salem, NCSkills
- Organization
- Works Well Under Pressure
- Critical Thinking
- Information Gathering and Relay
- Active Listening
- Decision-Making
- Stress Tolerance
- Teamwork and Collaboration
- Data Entry
- Problem solving
- Team leadership
- Computer Skills
- Call Management
- Calm and Patient Demeanor
Volunteer Experience
- Reality Ministries, 2016-2018
- Durham Rescue Mission, 2017-2018
- Little Pink Houses of Hope, 2017-2018
References
References provided upon request
Certification
- CPR and First Aid
- North Carolina Sheriffs Standards
Timeline
911 Dispatcher
Alamance County Communications
07.2022 - Current
ParaProfessional
GT Independence
07.2018 - 11.2023
Care Giver
Caring Hands
09.2016 - 07.2018
High school Diploma -
Southern Alamance High School
Some College (No Degree) - Nursing
North Carolina Central University
Some College (No Degree) - Nursing
Winston Salem State University
- CPR and First Aid
- North Carolina Sheriffs Standards
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