Desirea Basham
Cincinnati,Ohio
Summary
Driven Pharmacy Technician with [Number] years of experience and success in working within fast-paced [Type] pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kroger
09.2021 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Crew Member
Skyline Chili
01.2018 - 09.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Crew Supervisor
United Dairy Famers Inc.
01.2013 - 06.2019
- Increased crew efficiency by implementing effective scheduling and task delegation.
- Enhanced team morale through regular performance feedback and professional development opportunities.
- Ensured timely project completion by closely monitoring progress and adjusting resources as needed.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Coordinated cross-functional teams, ensuring smooth collaboration on complex projects.
Education
High School Diploma -
Lebanon High School
Lebanon, OH05.2013
Skills
- Pharmacist Support
- Pharmacy and Customer Records Management
- Prescription Management
- Aseptic Techniques
- Problem-Solving Skills
- HIPAA Regulations
- Prescription Verification
- Customer Service
- Pharmacy Law Compliance
- Data Entry Accuracy
- Attention to Detail
- Prescription Filling
Certification
vaccine certified as well
References
References available upon request.
Timeline
Certified Pharmacy Technician
Kroger
09.2021 - Current
Crew Member
Skyline Chili
01.2018 - 09.2021
Crew Supervisor
United Dairy Famers Inc.
01.2013 - 06.2019
High School Diploma -
Lebanon High School