Desiare Moore
Port St. Lucie
Summary
Dynamic Unit Training Coordinator at Waffle House with expertise in employee training and coaching techniques. Proven track record in optimizing training initiatives and enhancing service quality. Skilled in curriculum development and new hire onboarding, fostering professional growth while delivering exceptional customer service. Committed to achieving learning objectives and cultivating strong team dynamics.
Overview
10
10
years of professional experience
Work History
Unit Training Coordinator
Waffle House
02.2019 - 03.2025
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Taught all new incoming employees standard of using ten steps of service to provide each guest with optimal service .
Server
Olive Garden Restaurant
01.2015 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Diploma -
St Lucie West Centennial
St Lucie West 06.2005
Skills
- Employee training
- Learning management
- Coaching techniques
- Curriculum development
- Customer service
- Training evaluation
- Schedule management
- New hire on-boarding
Timeline
Unit Training Coordinator
Waffle House
02.2019 - 03.2025
Server
Olive Garden Restaurant
01.2015 - 02.2019
Diploma -
St Lucie West Centennial
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