Jordan M. Labossiere
Newington
Summary
Versatile dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Assistance with development of high-performing team through recruitment, employee hiring, training, organizational development and evaluation of performance.
Overview
4
4
years of professional experience
Work History
DSP Dispatcher/Hiring Coordinator/Training Coordinator
Amazon
South Windsor
10.2023 - Current
- Successful coordination and communication with drivers, and the rest of the team to ensure clients obtain deliveries. Over 7,000 packages are delivered a day.
- Effectively communicating with Amazon team to solve any issues for our company and drivers simultaneously.
- Quick and Critical thinking to solve multiple on and off road issues, while ensuring other deliveries to clients are successful.
- Analyze company performance, discuss and construct ways to improve company operations.
- Managed employee onboarding process to ensure smooth integration.
- Coordinated training sessions to enhance staff skills and knowledge.
- Supported recruitment efforts by screening resumes and scheduling interviews.
- Updated employee records in HR database system.
- Handled confidential information with discretion and sensitivity.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Coordinated training sessions for new employees across multiple departments.
- Developed training materials to enhance employee understanding and engagement.
- Supported onboarding of new employees by hosting orientation sessions.
- Collaborated with management team to determine appropriate learning objectives for each program.
Tax Credit Specialist and Fencing Armorer
TRACS GROUP and Elite Fencing Academy
Johns Creek
09.2022 - 06.2023
- Providing accurate tax credits for clients in a swift manner.
- Precise calculations on tax credits with minimal to no errors.
- Repeatedly fixing fencing equipment for fencers and fencing club to ensure safety and operation of the club.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT08-2016
Skills
- Microsoft Word
- Microsoft Excel
- Employee Training
- Data Analysis
- Communication Coordination
- Adobe Acrobat
- Adobe Premiere Pro
- Team Leadership
- Customer Service
- Creativity and Problem Solving
- Communication and Reasoning
- Critical Thinking
- Employee Onboarding
- Training Development
- Policy Compliance
- Problem Solving
- Talent Acquisition
- Performance Analysis
Timeline
DSP Dispatcher/Hiring Coordinator/Training Coordinator
Amazon
10.2023 - Current
Tax Credit Specialist and Fencing Armorer
TRACS GROUP and Elite Fencing Academy
09.2022 - 06.2023
Bachelor of Arts - Psychology
University of Connecticut