Desirae Barrett
Henderson,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mortgage Customer Service Representative
Village Capital
Henderson, NV
02.2025 - Current
- Provided exceptional customer support for mortgage inquiries, ensuring timely and accurate responses.
- Processed mortgage applications, gathering necessary documentation to facilitate efficient approvals.
- Maintained detailed records of customer interactions, enhancing database accuracy and accessibility.
- Collaborated with underwriting teams to resolve discrepancies in application data and expedite processing.
- Educated clients on mortgage products and services, improving understanding and engagement in the lending process.
Call Center Customer Service Representative
Catapult Fundraising
Henderson, NV
03.2024 - 01.2025
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented fundraising strategies to enhance donor engagement and retention.
- Maintained accurate records of donations and donor communications in CRM systems.
- Assisted in training new team members on best practices for donor relations and engagement.
Customer Service Agent
Best Buy
Henderson, NV
04.2023 - 04.2024
- Assisted customers with product inquiries and technical support.
- Processed transactions accurately and efficiently at point of sale.
- Resolved customer complaints by providing effective solutions and follow-up.
- Maintained product knowledge to enhance customer experience and recommendations.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Education
High School Diploma -
Coronado High School
Skills
- Compliance awareness
- Mortgage plan advising
- Strong interpersonal skills
- Computer skills
CRM Systems
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Attention to detail
Certification
CPR Certified
Timeline
Mortgage Customer Service Representative
Village Capital
02.2025 - Current
Call Center Customer Service Representative
Catapult Fundraising
03.2024 - 01.2025
Customer Service Agent
Best Buy
04.2023 - 04.2024
High School Diploma -
Coronado High School