Effective at working in fast-paced environments while staying an upbeat and friendly team player with a good attitude and willingness to take on any task. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Desirae McKee
Springfield ,MO
Summary
Overview
7
years of professional experience
Work History
Breakthru BeverageSpringfield, MO
Merchandiser
09.2022 - Current
Job overview
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
Nashville Roadhouse Theater Branson, MO
Bartender
03.2022 - 12.2022
Job overview
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Was awarded and presented people's choice Best Bartender Ever 2022.
Galloway Station Springfield, MO
Bartender
08.2021 - 03.2022
Job overview
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Archie's Lounge Springfield, MO
Bartender
12.2016 - 07.2021
Job overview
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Drury UniversitySpringfield, MO
Criminology
05.2014
University Overview
- Honoree of [Honor Name]
- Dean's List Every semester except 2
- GPA 3.895
Skills
- Sales Techniques
- Stock Replenishment
- Pricing and Shelf Labeling
- Window Displays
- Retail Knowledge
- Active Listener
- Product Inventory Counts
- Friendly and Outgoing
- Visual Merchandising
- Customer Relationship Management (CRM)
- Stock Rotation
- Customer Service
- Computer Literacy
- Attention to Detail
- Relationship Building
- Commercial Display Building
- Hand and Power Tool Operation
- Continuous Improvement
- Multitasking Abilities
Timeline
Merchandiser
Breakthru Beverage
09.2022 - Current
Bartender
Nashville Roadhouse Theater
03.2022 - 12.2022
Bartender
Galloway Station
08.2021 - 03.2022
Bartender
Archie's Lounge
12.2016 - 07.2021
Drury University
Criminology