Desirae Murray
Lake Elsinore,CA
Summary
Friendly and upbeat Esthetician and Spa Attendant with firm understanding of guest safety, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills. Good cleaning abilities, excellent physical fitness and strong work ethic.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Spa Concierge
Glen Ivy Hot Springs
08.2023 - Current
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
Licensed Esthetician
Euphoria Wellness Spa
06.2019 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Handled busy schedules and stayed on top of key deadlines.
Receptionist Supervisor
Waters Family Wellness
05.2017 - 08.2020
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Front Desk Receptionist
Omega Imaging
05.2014 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Receptionist
Del Amo Hospital
07.2007 - 04.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Esthetician
Paul Mitchell The School - Costa Mesa, CA
Costa Mesa, CA07.2017
Skills
- Sterilization Standards
- Facials
- Body Treatments
- Waxing
- Sanitation Maintenance
- Spa Tours
- Guest Relations
Certification
- Licensed Esthetician: Current - 09/30/2025
- License #125625
Timeline
Spa Concierge
Glen Ivy Hot Springs
08.2023 - Current
Licensed Esthetician
Euphoria Wellness Spa
06.2019 - Current
Receptionist Supervisor
Waters Family Wellness
05.2017 - 08.2020
Front Desk Receptionist
Omega Imaging
05.2014 - 12.2017
Receptionist
Del Amo Hospital
07.2007 - 04.2013
Esthetician
Paul Mitchell The School - Costa Mesa, CA
- Licensed Esthetician: Current - 09/30/2025
- License #125625
Similar Profiles
FRANCISCO CASTILLO-MARTINEZFRANCISCO CASTILLO-MARTINEZ
Executive Chef at Glen Ivy Hot Springs Spa ResortExecutive Chef at Glen Ivy Hot Springs Spa Resort
Brooke DoratiBrooke Dorati
Nail Technician at Glen Ivy Hot SpringsNail Technician at Glen Ivy Hot Springs
Ryder SteenoRyder Steeno
Resort Host at Glen Ivy Hot SpringsResort Host at Glen Ivy Hot Springs