Experienced professional in the hospitality industry with a strong background in training and supervising teams. Known for effective time management, attention to detail, and the ability to foster positive relationships with customers and staff to drive operational success.
Overview
8
8
years of professional experience
Work History
Shift manager
Dickeys BBQ Pit
Beaverton, Oregon
02.2025 - Current
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Helped employees accomplish tasks during peak periods.
Managed inventory levels and ordered supplies as needed for smooth operations.
Supervised team members during shifts to ensure operational efficiency.
Developed and maintained positive working relationships with staff, customers, and vendors.
Cocktail Bartender
Bar Sabai
Beaverton, OR
08.2024 - 12.2025
Prepared and served creative cocktails to enhance customer experience.
Ensured all drinks were prepared correctly according to recipes and standards.
Remained calm and poised during busy periods, promoting great customer service to guests.
Worked in close collaboration with team members to ensure customers received high-quality service.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Managed accurate bar tabs and processed cash and credit card transactions.
Bartender /Assistant Manager
Ground Kontrol Classic Arcade
Portland, OR
05.2018 - 08.2022
Prepared and served diverse cocktails and beverages to enhance customer experience.
Assisted customers with arcade game selections and provided tailored recommendations.
Executed opening and closing duties, ensuring proper restocking of supplies.
Operated cash register and Point of Sale (POS) system for accurate financial transactions.
Resolved guest complaints promptly to uphold a positive arcade atmosphere.
Managed administrative tasks, including filing paperwork and overseeing expense budgets.
Trained and mentored staff on customer service excellence and operational procedures.
Supervised daily operations of arcade games to optimize guest engagement.