Desirae Rangel
Phoenix,AZ
Summary
- Dependable employee seeking a team that will push me to expand my skills and contribute to company success. Considered hardworking, ethical ,detail-oriented and punctual. Patient advocate well versed in hospital procedure and insurance requirements. Financial Procedures Adherence
- Quality Assurance
- Pre-Admission Requests
- HIPAA Compliance
- Problem-Solving
- 40 wpm
- Experienced in working under a high stress environment
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions
Phoenix , AZ
2023.10 - 2024.07
- Communicated with insurances to verify benefits and notify of ER admission, direct transfer, maternity and facilitate clinical requests
- Experienced with multi tasking multiple software excel, cencer, pbar, Patient access intelligence using general office equipment including desktop computer, scanner, to complete tasks
- Experienced in working ER/ triage monitored waiting areas for cleanliness and addressed any issues promptly
- Answered any incoming calls, obtained, and updated patient personal and financial information.
- Experienced with high-stress workload, worked online at multiple sister hospitals, all in an office setting.
- Comfortable speaking with patients to confirm information, answer any questions, and collect payment.
- Complete administrative tasks daily, i.e. scanning, faxing, letter writing
Sandwich Artist
Subway
Pheonix , AZ
2023.01 - 2023.10
- Maintained inventory and stock, completing tasks assigned by management
- Set up food stations with entrees, soups and other food products and utensils
- Memorized menu offerings, combos and featured items to answer questions and make suggestions
- Sanitized work areas, kitchen tools and dishes to comply with health and safety regulations
- Experienced with large amount of cash handing and counting end of day drawer and able to open store.
Patient Advocate
Medrisk
Phoenix , AZ
2021.03 - 2022.03
- Quota call: 33 patients attempt to schedule 15 patients with their approved therapies, such as physical therapy, certified hand therapy, acupuncture, chiropractic, etc.
- Used multiple software: Outlook, Salesforce, and Maps within Salesforce to locate an approved therapy center that was near the address the patient provided. Mostly always on a call with the patient already while locating a center.
- Documentation of all interactions via phone with patient and therapy center.
- Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
- Understand MedRisk's interdepartmental procedures, policies, and comply with them.
- Meet MedRisk's Department goals for Quality and Quantity of work input.
- Complete special projects or tasks as assigned by the supervisor.
- Provide best-in-class customer service to all callers.
- Work on cases that require investigation for missing information that is necessary to schedule patients for their initial evaluations.
Warehouse Order Picker
Amazon
Phoenix , AZ
2015.10 - 2017.05
- Loaded merchandise onto carts or pallets for transport to designated areas.
- Organized order picking by utilizing bin locations, product codes, and other identifying information.
- Reported any discrepancies between inventory records and physical counts to supervisors immediately.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Transported goods within the warehouse using manual or electric powered lift trucks.
- Stacked picked items onto pallets according to customer specifications and delivery deadlines.
- Inspected stock items for defects or damages before placing them into storage bins.
- Adhered to company policies related to quality assurance standards.
Education
Certification of Radiology Dental Assiting - Dental Assisting
My Dental Assisting Institutue
Mesa, AZ2021-10
Certified Nurse Assistant - Medical -
Job Corps
Clearfield, UtahDiploma - Administrative -
Alhambra High School
Phoenix, ArizonaSkills
- Financial Procedures
- Adherence
- Quality Assurance
- Pre-Admission Requests
- HIPAA Compliance
- Problem-Solving
- 40 wpm
- Experienced in working under a high stress environment
- Experienced with multi tasking multiple software excel, cencer, pbar, Patient access intelligence ect.
- Experienced in working ER/ triage monitored waiting areas for cleanliness and addressed any issues promptly.
- Answered any incoming calls obtained and updated patient personal and financial information.
- Experienced with high stressed workload, worked multiple sister hospitals all through office setting.
- Comfortable speaking with patients to confirm information, answer any questions, collect payment if able to.
Languages
Intermediate Spanish
Timeline
Patient Access Representative
Conifer Health Solutions
2023.10 - 2024.07
Sandwich Artist
Subway
2023.01 - 2023.10
Patient Advocate
Medrisk
2021.03 - 2022.03
Warehouse Order Picker
Amazon
2015.10 - 2017.05
Certification of Radiology Dental Assiting - Dental Assisting
My Dental Assisting Institutue
Certified Nurse Assistant - Medical -
Job Corps
Diploma - Administrative -
Alhambra High School
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