Desirae Ryan

I started as a Sales and Customer Service representative. Daily tasks included customer relations through email and phone, order entry, quoting, price increases, and facilitating other departments.

I transferred to production, operating various machines across multiple areas.

I was promoted to shipping supervisor, utilizing multiple shipping companies domestically and internationally, while still doing production work.

• Ensured superior service and efficiency at all times.
• Served alcoholic and non-alcoholic beverages in a bar environment.
• Anticipated guest needs and provided proactive service.
• Maintained a clean and organized bar area, including bar tables and chairs.
• Reviewed identification in adherence with state and federal laws for serving alcohol.
• Built a solid rapport with many frequent patrons to cultivate guest loyalty.
• Maintained an atmosphere of enthusiastic customer service.
• Supervised, trained and developed team members in accordance with company policies and procedures.

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered a multi-line phone system and directed the caller to the appropriate department.
• Handled cash and credit transactions.
• Specialized in preparing Warranty quotes.
• Scheduled service appointments. 
• Corresponded with customers through email, telephone, and postal mail.
• Daily use of printers, copiers, and fax machines.
• Coordinated office inventory by restocking supplies and placing purchase orders.