Desirae Shelton
Milwaukee
Summary
Motivated and customer-focused professional with 5+ years of experience in cash handling, client relations, and team leadership. Skilled in balancing accuracy with efficiency while managing financial transactions, providing front-line customer support, and resolving inquiries. Recognized for strong communication, problem-solving, and organizational skills, with proven ability to adapt quickly in fast-paced environments. Seeking to apply experience and interpersonal strengths in banking, financial services, or customer service roles.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Wait Staff / Cook
Saint John’s on the Lake
Milwaukee
09.2024 - Current
- Provide excellent customer service by accurately taking and fulfilling client requests.
- Process transactions with accuracy and efficiency, maintaining attention to detail.
- Ensure compliance with ServSafe standards for safety and quality.
- Support team operations by assisting with setup, cashiering, and service needs.
Shift Leader
Qdoba Mexican Eats
Brookfield
02.2022 - 08.2024
- Promoted to leadership role within months for strong performance and reliability.
- Managed cash drawers, reconciled daily sales, and maintained financial accuracy.
- Trained and supervised staff to achieve service and operational excellence.
- Resolved customer concerns effectively, building lasting client relationships.
- Recognized as Employee of the Year for outstanding service and leadership.
Crew Trainer
Chick-fil-A
Brookfield
01.2021 - 03.2022
- Delivered high-quality customer service while managing fast-paced operations.
- Trained and coached new employees on service standards and transaction accuracy.
- Handled payments through multiple channels (POS, credit, debit, and cash).
Cashier
Portillo’s
Brookfield
06.2020 - 01.2021
- Processed daily transactions with accuracy and efficiency.
- Assisted customers with inquiries, ensuring a positive service experience.
- Recognized with a raise and commendation for hard work and reliability.
Crew Member
Culver’s
Brookfield
01.2020 - 06.2020
- Handled customer orders in-person and over the phone.
- Maintained accuracy in cash and credit card transactions.
- Supported teamwork by rotating across roles as needed.
Education
Associate’s Degree - Accounting
Milwaukee Area Technical College
High School Diploma -
Milwaukee Lutheran High School
Milwaukee, USA 08.2018 - 05.2022
Skills
- Cash Handling & Transaction Accuracy
- Customer Service & Client Relations
- Call Center & Front Desk Support
- Conflict Resolution & Problem Solving
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- POS Systems & Financial Transactions
- Training & Leadership
- Time Management & Organization
Certification
- ServSafe Certified
- Food Handler Certification
Timeline
Wait Staff / Cook
Saint John’s on the Lake
09.2024 - Current
Shift Leader
Qdoba Mexican Eats
02.2022 - 08.2024
Crew Trainer
Chick-fil-A
01.2021 - 03.2022
Cashier
Portillo’s
06.2020 - 01.2021
Crew Member
Culver’s
01.2020 - 06.2020
High School Diploma -
Milwaukee Lutheran High School
08.2018 - 05.2022
Associate’s Degree - Accounting
Milwaukee Area Technical College