Maria Diaz
Tampa,FL
Summary
Dynamic lead barista with a strong focus on customer relationship building, bilingual communication, and problem-solving. Committed to enhancing client experiences and operational excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Lead Barista
Westin Hotel
Tampa, FL
03.2023 - Current
- Customer Service & Client Experience
- Relationship Building
- Bilingual Communication (English/Spanish)
- Team Support & Shift Leadership
- Phone-Based Customer Support
- Appointment Scheduling & Coordination
- Multitasking in Fast-Paced Environments
- Problem-Solving
- Time Management
- Attention to Detail
- Following Procedures & Instructions
- Adaptability / Quick Learner
- Digital Tools & Systems Learning
Scheduling Coordinator
Smile Design Dental
Tampa, FL
04.2024 - 06.2024
- Coordinated daily appointment schedules for optimal patient flow and staff efficiency.
- Managed patient communication through phone, email, and in-person interactions to enhance experience.
- Implemented scheduling software updates to improve accuracy and reduce appointment conflicts.
- Developed procedures for handling cancellations and rescheduling to maintain operational continuity.
Education
Associate of Science -
Colegio Las Cumbres II
Caracas, Vzla07.2018
Skills
- Customer relationship building
- Needs-based service
- Clear communication (bilingual)
- Problem-solving & conflict resolution
- Accuracy & attention to detail
- Cash handling & transaction accuracy
- Following procedures & compliance
- Operational excellence
- Leadership / coaching
- Team collaboration
- Handling high volume under pressure
- Professionalism & reliability
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Scheduling Coordinator
Smile Design Dental
04.2024 - 06.2024
Lead Barista
Westin Hotel
03.2023 - Current
Associate of Science -
Colegio Las Cumbres II