Desiray Kassuba-Bunker
Melbourne,FL
Summary
I have a proven track record in enhancing customer experiences and sales at Two Wheel Tavern, leveraging strong multitasking and customer service skills during high influx and pressure situations. I am hardworking person with experience in large-scale casual dining establishments. My outgoing personality and ability to handle difficult customers have significantly boosted customer satisfaction and loyalty. I am committed to upholding highest standards of customer service and safe food handling practices as well as a well-versed with diverse menus and memorizing drink recipes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender and Server
Two Wheel Tavern
10.2021 - 09.2023
- Served high customer volumes during special events (bike rally and concerts), nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Mobile Bartender
Treetops Golf Club
07.2018 - 09.2021
- Enhanced customer experience by efficiently taking, making and delivering drink orders, providing excellent service.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests though out the course to ensure their needs were met.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Equestrian Trail Guide
Maple Ridge Riding Stables
04.2021 - 08.2021
- Collaborated with ranch management to plan specialized events, such as moonlit rides or themed excursions.
- Developed strong relationships with repeat clientele, contributing to increased bookings for guided rides.
- Promoted responsible horsemanship through demonstrations and explanations of proper riding techniques.
- Leveraged knowledge of equine behavior to match guests with appropriate horses, resulting in increased rider confidence and satisfaction.
- Organized and led special events, such as children''s riding camps or team-building exercises for corporate groups, generating additional revenue streams for the ranch.
- Assisted in the training of new trail guides to ensure consistent quality service across all staff members.
- Coordinated closely with fellow guides to manage group sizes appropriately and maintain an enjoyable pace for all participants during multi-guide outings.
Host, Food Runner and Salad Bar Attendant
BJs Restaurant And Catering
09.2017 - 05.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
High School Diploma -
Gaylord Community Schools
Gaylord, MI05.2020
EMS Certificate - EMT
Kirtland Community College
Roscommon, MI05.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Payment Processing
- Handling Difficult Customers
- Memory retention
- Cash Register Operation
- Beverage Preparation
Certification
- Certified in the Michigan TAM (Techniques Of Alcohol Management ), - 07/25/2023-07/25/2025
Timeline
Bartender and Server
Two Wheel Tavern
10.2021 - 09.2023
Equestrian Trail Guide
Maple Ridge Riding Stables
04.2021 - 08.2021
Mobile Bartender
Treetops Golf Club
07.2018 - 09.2021
Host, Food Runner and Salad Bar Attendant
BJs Restaurant And Catering
09.2017 - 05.2019
High School Diploma -
Gaylord Community Schools
EMS Certificate - EMT
Kirtland Community College
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