Desiray Walters
Springfield
Summary
A professional individual with demonstrated ability to work under high stress. Excellent communication and organization skills, conscientious with a keen attention to detail and accuracy and disciplined,productive spirit and a team player analytical problem solver. Excellent follow-up skills. Committed to providing customer service. Proven record of dependability and excellent attendance . A dynamic contributor to the workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
American Pain
12.2023 - 03.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Dental Assistant Student Intern
Scarlet Oaks
08.2022 - 05.2024
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Educated patients on proper oral hygiene techniques, promoting healthy habits and preventing future dental issues.
- Completed thorough patient charting for comprehensive record-keeping, facilitating seamless communication among the dental team members.
Caregiver
Home Business
02.2022 - 03.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Princeton High School
Cincinnati, OH05-2024
No Degree - Dental
Scarlet Oaks Career Campus
Cincinnati, OH05-2024
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Patient check-in
- Strong empathy
- Problem-solving
- Money handling
- Relationship building
- Flexible schedule
- Team leadership
Certification
CPR certification
Timeline
Patient Access Representative
American Pain
12.2023 - 03.2025
Dental Assistant Student Intern
Scarlet Oaks
08.2022 - 05.2024
Caregiver
Home Business
02.2022 - 03.2023
High School Diploma -
Princeton High School
No Degree - Dental
Scarlet Oaks Career Campus
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