Desire Gonzalez
Hartford,CT
Summary
Dynamic Patient Registration Representative with proven expertise at Saint Frances Hospital in insurance verification and customer service. Adept at enhancing patient experiences through efficient check-in processes and meticulous data management. Committed to maintaining HIPAA compliance while ensuring timely service and effective communication with medical staff.
Personable and positive individual with strong interpersonal skills and knack for making patients feel comfortable. Well-versed in medical terminology and patient data management, ensuring accurate and efficient registration processes. Committed to enhancing patient experiences and streamlining administrative tasks.
Overview
1
1
year of professional experience
Work History
Patient Registration Representative
Saint Frances Hospital
01.2025 - Current
- Facilitated patient check-in processes to ensure accurate registration and timely service.
- Collected and verified patient information for compliance with hospital policies.
- Assisted patients in navigating admission procedures, enhancing overall experience.
- Utilized electronic health record (EHR) systems for data entry and management.
- Coordinated with medical staff to streamline communication regarding patient needs.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Participated in training sessions to improve operational efficiency and service delivery.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Bulkeley High School
Wethersfield, CTSkills
- Insurance verification
- Payment collection
- Patient confidentiality
- Eligibility determination
- Professionalism and ethics
- Data entry
- HIPAA compliance
- Time management
- Computer proficiency
- Customer service
Languages
English
Full Professional
Timeline
Patient Registration Representative
Saint Frances Hospital
01.2025 - Current
High School Diploma -
Bulkeley High School