Desire Holley
Monroe,LA
Summary
Training professional with extensive leadership experience. Expert in customer service and problem-solving, significantly elevating customer satisfaction and employee performance.
Overview
16
16
years of professional experience
Work History
Employee Training Coordinator
Cracker Barrell Old Country Store
04.2008 - Current
- In partnership with the GM conducts interviews and selects qualified candidates to become certified Skill Trainers.
- Manages the development and training of Skill Trainers.
- Oversees Skill Trainer Academy which includes tracking trainer certification progress
- Manages the Orientation training process for all Rising Star Employees
- Develops and maintains the Training Plan for the Rising Star
- Conducts Rising Star Meetings
- Conducts Plate Appearance Class (for new Servers & Grill)
- Conducts Point of Sale (POS) Workbook training
- Attends all Restaurant meetings
- Supports new system or equipment rollout training
Customer Service Representative
Conduent
01.2020 - 03.2021
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Responding to customer inquiries, mitigating service problems and providing an exemplary customer experience
- Identifying common customer issues and bring them to the attention of the team
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Record customer interactions and follow up on their experience with our company
Medical Assistant
Doctor’s Wade Office
02.2017 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Medical Assistant -
Career Techinal College
Monroe, LA12.2016
Skills
- Customer Service
- Typing
- Training
- Problem Solving
- Attention to Detail
- Time Management
Timeline
Customer Service Representative
Conduent
01.2020 - 03.2021
Medical Assistant
Doctor’s Wade Office
02.2017 - 12.2019
Employee Training Coordinator
Cracker Barrell Old Country Store
04.2008 - Current
Medical Assistant -
Career Techinal College