Desire Johnson
Sacramento,California
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Material Handler
Volt Workforce Solutions
01.2018 - 03.2018
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
Warehouse Associate
Macy’s
01.2018 - 01.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representative
ACME Technology
06.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - AA Liberal Arts
Southern New Hampshire University
Hooksett, NH06.2024
High School Diploma -
Luther Burbank High School
Sacramento, CA06.2017
Skills
- Conflict Resolution
- Understanding Customer Needs
- Team Development
- Active Listening
- Grammar
- Professional Telephone Demeanor
Timeline
Customer Service Representative
ACME Technology
06.2022 - 07.2022
Material Handler
Volt Workforce Solutions
01.2018 - 03.2018
Warehouse Associate
Macy’s
01.2018 - 01.2019
No Degree - AA Liberal Arts
Southern New Hampshire University
High School Diploma -
Luther Burbank High School