Desire Sears
Detroit,MI
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
5
5
years of professional experience
Work History
Shift Manager
KFC
Detroit, MI
07.2020 - Current
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Responded quickly and effectively to emergency situations as they arose.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with food safety regulations and quality standards.
Cashier
Sam's Club
Detroit, MI
08.2019 - 07.2021
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Clintondale High School
Clinton Township, MI06-2014
Skills
- Quality Assurance
- Equipment Troubleshooting
- Safety Compliance
- Supply Ordering
- Team Development
- Operations Management
- Payment Processing
- Documentation And Reporting
- Employee Training
- Opening and closing procedures
- Cash Handling
- Flexible Schedule
- Delegating Work
- Handling Customer Complaints
- Hiring and Recruiting
- Staff Training and Onboarding
- Time management abilities
- Problem-solving abilities
Timeline
Shift Manager
KFC
07.2020 - Current
Cashier
Sam's Club
08.2019 - 07.2021
High School Diploma -
Clintondale High School