Desirea Moore
Fort Worth,TX
Summary
Results-driven professional with extensive experience as a Customer Specialist, specializing in enhancing cash flow management through meticulous claims review and analytical thinking. Proven track record in leveraging advanced Excel skills and thorough documentation practices to ensure compliance and elevate customer satisfaction. Expertise in data analysis, statistical modeling, and business intelligence tools facilitates the identification of trends and provision of actionable insights that drive informed business decisions. Proficient in data visualization techniques and effective communication, ensuring complex information is presented clearly to stakeholders for optimal understanding and engagement.
Overview
9
9
years of professional experience
Work History
Client Specialist
The MCS GROUP
09.2025 - Current
- Conducted case management activities and services with multidisciplinary team.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with at least 75 customers a day about resolved issues to maintain high standards of customer service.
Syntax Analyst
Conservice Utility Management & Billing
12.2023 - 06.2025
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Prevented delays and claim denials by correcting information prior to submission.
- Leveraged analytical tools to identify patterns in refund requests, informing targeted solutions that address underlying issues.
- Continually updated knowledge of industry regulations related to refunds, ensuring full compliance at all times.
- Managed up to 600 accounts in a 8-hour work day.
Purchasing Analyst
Fenix Parts
02.2023 - 05.2023
- Implemented policies to reduce cost and eliminate waste.
- Devised and executed annual purchasing plans and contracts.
- Assisted in the development of procurement policies and procedures, promoting best practices within the organization.
- Enhanced inventory management by implementing demand forecasting techniques, reducing stockouts and overstock situations.
- Streamlined purchasing processes for increased efficiency through effective data analysis and reporting.
- Managed purchase orders from creation to closure, ensuring timely delivery of goods or services as per contract terms.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance at average about 90 accounts a day.
Certified Teacher Assistant
FWISD
08.2017 - 02.2023
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
- Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.
- Contributed to school-wide initiatives focused on improving student achievement levels, participating in data-driven decision-making processes, and collaborating on team-based projects.
Education
Bachelor of Science - Early Childhood Education
University of Phoenix
Tempe, AZ06-2029
Pharmacy Tech -
Everest College
Arlington, TX05-2012
Some College (No Degree) - Mathematics
Texas Wesleyan University
Fort Worth, TXSkills
- Exceptional communication
- Performance tracking
- Adaptability
- Remote office availability
- Organization and recordkeeping
- Excel proficiency
- Client relationship building
- Customer-facing communication
- Strong work ethic
- Microsoft office
- Self motivation
Timeline
Client Specialist
The MCS GROUP
09.2025 - Current
Syntax Analyst
Conservice Utility Management & Billing
12.2023 - 06.2025
Purchasing Analyst
Fenix Parts
02.2023 - 05.2023
Certified Teacher Assistant
FWISD
08.2017 - 02.2023
Bachelor of Science - Early Childhood Education
University of Phoenix
Pharmacy Tech -
Everest College
Some College (No Degree) - Mathematics
Texas Wesleyan University