Kelsey Holler
Levittown,PA
Summary
Dynamic Client Specialist with a proven track record at Milan Laser Hair Removal, excelling in exceptional communication and client needs assessment. Enhanced customer satisfaction through effective problem-solving and performance tracking, fostering strong client relationships that drove repeat business and increased revenue. Skilled in multitasking and time management, consistently achieving team goals.
Overview
6
6
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
05.2024 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Delivered insightful presentations tailored specifically towards potential clients'' interests/needs during meetings or conferences, showcasing the company''s value proposition effectively well through persuasive communication skills.
- Analyzed client feedback data to identify areas for improvement, implementing changes as needed to enhance service quality.
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Teacher
Wee Care Early Learning Center
04.2022 - 05.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Frozen, Dairy, and Meat Associate
Walmart
06.2021 - 04.2022
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Supported promotional plans by updating signage with price changes.
- Contributed to inventory management, accurately counting merchandise and submitting data for restocking purposes.
Sales Associate
Island Sun Tanning Inc.
01.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
High School Diploma -
BCTHS
Fairless Hills, PA06-2021
Skills
- Strong empathy
- Exceptional communication
- Client needs assessment
- Performance tracking
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Multitasking Abilities
- Reliability
- Computer skills
- Excellent communication
- Understanding customer needs
- Active listening
- Money handling
Timeline
Client Specialist
Milan Laser Hair Removal
05.2024 - Current
Assistant Teacher
Wee Care Early Learning Center
04.2022 - 05.2024
Frozen, Dairy, and Meat Associate
Walmart
06.2021 - 04.2022
Sales Associate
Island Sun Tanning Inc.
01.2019 - 06.2021
High School Diploma -
BCTHS
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