Desiree Anderson
Houston,TX
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Iqor for T-Mobile
11.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Make changes to customers account and troubleshoot technical issues.
- Constantly learn and update customers about new products.
- Managed timely and effective replacement of damaged or missing products.
Timeline
Customer Service Representative
Iqor for T-Mobile
11.2015 - 12.2016