Desiree Bakke
Galloway,OH
Summary
Experienced and dedicated representative providing superior support for patients seeking reliable information on insurance coverage, finance options, and documentation requirements. Skilled in scheduling and database management to ensure streamlined communication and reduced correspondence backlogs. Adept at identifying client needs and concerns to enhance engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Nationwide Children’s Hospital
2022.09 - Current
- Efficiently registered patients with the focus being within behavioral health.
- Designated outpatient and inpatient services while obtaining accurate demographic and physician information.
- Screened patient data to ensure eligibility of services and/or insurance.
- Assisting in identifying self-pay patients and referring them to financial assistance when applicable.
- Served as the primary contact between office and all outside/inside parties.
Personal Shopper | Delivery Driver
DoorDash | Instacart | GrubHub | Ubereats
2016.03 - 2022.09
- Self-employed personal shopper and delivery driver for multiple platforms of services through Door Dash, Instacart, Grubhub and Ubereats.
Recruiting Coordinator | Scheduling Coordinator
ViaQuest
2021.10 - 2022.03
- Provide recruiting support such as screening applications and conducting initial interviews.
- Tracked positions and posted jobs through the application tracking system.
- Sourced candidates within many sourcing tools.
- Participated in community recruitment events.
Sterilization Processing Technician
Ohio State University College of Dentistry
2021.08 - 2021.09
- Provides sterilization and dispensing services for instruments and/or materials used.
- Responsible for decontamination, maintenance, inspection, preparation, processing, and the dispatch of instrumentation, supplies and service.
- Maintained the stock of sterile supplies and equipment kept in the department according to acceptable infection control standards.
Sterilization Processing Technician
Ohio Health Grant Hospital
2021.03 - 2021.07
- Responsible for complete decontamination, assembly, sterilization of hospital surgical equipment and tools.
- Maintained proper building of emergency trauma carts.
Prescription Benefits Specialist
Cigna - Express Scripts
2020.03 - 2021.03
- Utilize a consultative sales approach to explain the advantages of home delivery prescription services.
Correction Records Officer
Franklin County Sheriff's Office
2018.01 - 2019.02
- Maintained records for inmates related to slating, custody and release.
- Monitored the movements of inmates within the facility and outside the facility.
Executive Line Specialists
JP Morgan Chase
2014.03 - 2016.11
- Knowing all policy and procedure guidelines regarding Reg E and Reg Z requirements for dispute claims.
Education
High School Diploma -
Ohio State
Columbus, OH07.2013
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Documenting and Recording Information
Timeline
Patient Access Representative
Nationwide Children’s Hospital
2022.09 - Current
Recruiting Coordinator | Scheduling Coordinator
ViaQuest
2021.10 - 2022.03
Sterilization Processing Technician
Ohio State University College of Dentistry
2021.08 - 2021.09
Sterilization Processing Technician
Ohio Health Grant Hospital
2021.03 - 2021.07
Prescription Benefits Specialist
Cigna - Express Scripts
2020.03 - 2021.03
Correction Records Officer
Franklin County Sheriff's Office
2018.01 - 2019.02
Personal Shopper | Delivery Driver
DoorDash | Instacart | GrubHub | Ubereats
2016.03 - 2022.09
Executive Line Specialists
JP Morgan Chase
2014.03 - 2016.11
High School Diploma -
Ohio State