DESIREE BAKKER
WINNEMUCCA,Nevada
Summary
Dynamic Lead Supervisor with a proven track record at Golden Route Operations, excelling in team management and cash handling. Enhanced operational efficiency through strategic process improvements and exceptional customer service, resulting in increased productivity. Adept at mentoring staff and resolving conflicts, fostering a collaborative and high-performing work environment.
Overview
18
18
years of professional experience
Work History
Lead Supervisor
Golden Route Operations
Winnemucca, NV
10.2025 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Mentored team members, fostering skill development and enhancing productivity.
- Implemented process improvements, resulting in streamlined workflows and increased efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Lead Supervisor Casino
Golden Route Operations
Winnemucca, NV
08.2021 - 11.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated workflow to enhance efficiency and productivity within the team.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
Cage Cashier
Terribles Casino
Fernley, NV
02.2018 - 07.2020
- Processed cash transactions with accuracy and efficiency in high-volume gaming environment.
- Maintained compliance with gaming regulations and internal policies during cash handling procedures.
- Assisted patrons with inquiries, providing exceptional customer service to enhance guest experience.
- Managed cash drawer balancing, ensuring accountability and minimizing discrepancies at end of shifts.
- Trained new staff on operational protocols, enhancing team performance and knowledge retention.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Quickly and accurately counted drawers at start and end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Goat Dairy
Owner Operator Independent
Fernley, NV
03.2016 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Slot Attendant/ Bookkeeper
Petes Gambling Hall
Winnemucca, NV
04.2008 - 09.2012
- Provided exceptional customer service to patrons, ensuring a welcoming gaming environment.
- Monitored slot machines for malfunctions, promptly resolving technical issues to minimize downtime.
- Oversaw daily cash handling procedures, maintaining accuracy in transactions and reporting discrepancies immediately.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
Education
High School Diploma -
Del Norte High School
Del Norte, COSkills
- Team management
- Cash Handling
- Fix Slot Machines
- Customer Service
Timeline
Lead Supervisor
Golden Route Operations
10.2025 - Current
Lead Supervisor Casino
Golden Route Operations
08.2021 - 11.2023
Cage Cashier
Terribles Casino
02.2018 - 07.2020
Goat Dairy
Owner Operator Independent
03.2016 - 07.2020
Slot Attendant/ Bookkeeper
Petes Gambling Hall
04.2008 - 09.2012
High School Diploma -
Del Norte High School