Desiree Barrett
West Bend,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
Aurora
Menomonee Falls, WI
12.2022 - Current
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Managed customer inquiries regarding prescription status or insurance coverage issues.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Senior Certified Pharmacy Technician
Walgreens
Hartford, WI
10.2006 - 12.2022
- Monitored expiration dates on medications in order to maintain product integrity.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Resolved billing issues with insurance companies or other third-party payers.
- Participated in continuing education programs designed to enhance job knowledge.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Compounded and dispensed medications according to physician orders.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Assisted in the development and implementation of pharmacy services.
- Led a team of pharmacy technicians, providing training and supervision.
Education
Some College (No Degree) - Nursing
Moraine Park Technical College
West BendSkills
- Immunization Administration
- Medication inventory
- Drug Classification Understanding
- Prescription Interpretation
- Workflow Optimization
- Insurance Billing
- Team Collaboration
- Problem-solving skills
- New Hire Onboarding
- Insurance processing
- Adaptability and Flexibility
- Certified Pharmacy Technician
- Multitasking
Certification
- PTCB certification # 30190563, expires 3/31/26
- Wisconsin State license expires 5/31/26
Timeline
Specialty Pharmacy Technician
Aurora
12.2022 - Current
Senior Certified Pharmacy Technician
Walgreens
10.2006 - 12.2022
Some College (No Degree) - Nursing
Moraine Park Technical College
- PTCB certification # 30190563, expires 3/31/26
- Wisconsin State license expires 5/31/26
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