Desiree Brackett
Summary
Accomplished Medical Assistant and Retail District Manager with a proven track record at Donnie Smith and Ammar Alatassi, respectively. Expert in HIPAA compliance and customer service, I enhanced patient care and boosted store sales through innovative strategies. Known for professionalism and a compassionate approach, I excel in fast-paced environments, ensuring both patient and customer satisfaction. I plan to continue my education to a bachelor's degree in medical lab science. All through my training during Central Louisiana Technical Community College, and the patient care technician program I maintained a 4.0 gpa even in high stress situations giving me excellent further training in time management.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Donnie Smith
Alexandria, Louisiana
08.2020 - 03.2021
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
- managed records of vital signs, food and water intake, activity's of daily living, and mood changes
- helped to keep environment clean and sanitized.
- assisted with at home physical therapy, meal preparation, bathing, and laundry.
- helped with at home care during hospice and end of life.
Retail District Manager
Ammar Alatassi
Chattanooga, TN
10.2016 - 01.2020
- Streamlined operational processes, increasing efficiency across multiple locations.
- Increased overall store sales with effective sales strategies and staff training programs.
- Handled any customer complaints or issues that required the attention of higher management.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Managed inventory levels, ensuring product availability for customers and reducing excess stock costs.
- Recruited hired, and trained retail teams, enhancing overall performance.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Completed daily paperwork and computer entry of sales data as directed by management.
- Trained new employees for ease of transition into team.
- Implemented daily task to keep store clean, stocked, and well-organized.
- Built relationships with customers and community to establish long-term business.
Education
Patient Care Technician - Medical Laboratory Science
Central Louisiana Technical Community College
508 Choupique Ln, Cottonport, LA 7132705-2028
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- CPR
- Professionalism and ethics
- Appointment setting
- Compassionate caregiver
- Medical office administration
- Complex Problem-solving
- Adaptable
- Professional bedside manner
- Valid Louisiana driver's license
- Emergency response preparedness
- Reliable transportation
- Hospice care
- Patient bathing
- Medical transcription
- Patient feeding
- Patient oral care
Accomplishments
During the course of the last 9 months I have gained certifications in Phlebotomy, Ekg, and Cna.
Timeline
Medical Assistant
Donnie Smith
08.2020 - 03.2021
Retail District Manager
Ammar Alatassi
10.2016 - 01.2020
Patient Care Technician - Medical Laboratory Science
Central Louisiana Technical Community College