Desiree Burnet
Sparkman,NV
Summary
Dynamic Sales Manager with a proven track record at Volcom, excelling in relationship building and sales. Achieved significant revenue growth through innovative strategies and exceptional customer service. Skilled in staff management, fostering a motivated team environment, and consistently exceeding performance goals.
Overview
9
9
years of professional experience
Work History
Sales Manager
Volcom
Sparks, NV
04.2018 - 04.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Counted and ensured the safe handling of funds made everyday by counting the registers in the morning and closing them out in the evening.
Sales Associate
Volcom
Sparks, NV
03.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Waitress
The Lake Bar and Grill
Sparks, NV
02.2016 - 03.2017
- Elevated customer service quality through consistent public interactions.
- Maintained robust relationships with customers to promote ongoing engagement.
- Fostered a productive work environment by adapting to team dynamics.
- Utilized cash registers and credit card machines for efficient customer transactions.
- Collaborated with team members to ensure efficient service during peak hours.
Education
Associate Degree - Special Education
Spanish Springs Highschool
Sparks, NV08.2030
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
Timeline
Sales Manager
Volcom
04.2018 - 04.2025
Sales Associate
Volcom
03.2017 - 04.2018
Waitress
The Lake Bar and Grill
02.2016 - 03.2017
Associate Degree - Special Education
Spanish Springs Highschool