Desiree Capistran
Simi Valley,CA
Summary
Proven to excel in high-pressure environments, I leveraged my bilingual abilities and exceptional customer service skills at Cheesecake Factory to enhance guest satisfaction significantly. By adeptly managing multiple tables and utilizing a POS system, I ensured efficient service, contributing to a notable improvement in dining experiences. My strong work ethic and commitment to teamwork underscore my ability to meet and exceed employer expectations.
Overview
10
10
years of professional experience
Work History
Server
Cheesecake Factory
Thousand Oaks, CA
08.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
TGI Fridays
Porter Ranch, CA
02.2015 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Royal Highschool
Simi Valley, CA2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Bilingual
Languages
Spanish
Full Professional
Timeline
Server
Cheesecake Factory
08.2019 - Current
Server
TGI Fridays
02.2015 - 08.2019
Royal Highschool