Desiree Cardona
Uvalde,TX
Summary
Results-driven professional with a passion for maximizing team potential, empowering employees, and fostering a positive work environment. Committed to contributing to the company's overall success through collaboration, effective communication, and strategic problem-solving. Proven ability to lead and motivate diverse teams, consistently delivering exceptional results in fast-paced and challenging environments. Dedicated individual with a track record of building strong relationships and driving organizational growth through innovative solutions and a customer-centric approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Live Oaks Bed and Breakfast
Uvalde, TX, US
05.2022 - Current
- Led a team of XX employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Negotiated contracts with vendors to secure favorable pricing terms
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
- Identified areas for process improvement through data analysis
Remodeling Crew Member
Walmart
Uvalde, TX
10.2023 - 05.2024
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Collaborated with team members to complete projects on time and within budget constraints.
- Assisted in the planning and execution of complex remodeling projects, resulting in successful transformations.
- Solved problems creatively during unforeseen complications while adhering to project specifications.
Bakery Worker
HEB Grocery Store
Uvalde, TX
02.2022 - 04.2024
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Sales Associate/Cashier/Customer Service
Carters, Inc
San Antonio, TX, US
11.2018 - 10.2019
- Managed and conducted retail transactions.
- Performed onsite, in-store retail sales
- Provided sales demonstrations to clients
- Built close relationships with clients
- Resolved register transaction issues
- Stocked shelves
- Answered client questions and addressed problems
- Verified customer personal information
Flex Delivery Driver
Amazon
Uvalde, TX, US
01.2016 - 01.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
High School Diploma -
San Antonio Academy
San Antonio, TXSkills
- Management
- Customer Service
- Cashiering
- Driving
- Delivery Driver Experience
- time management
- leadership
- adaptability
- teamwork
- critical thinking
- Retail Sales
- Crew Member
- Cash Handling
- Effective communication skills
- Leadership skills
- Strategic thinking
- Organization
- Problem-solving
- Decision-making
- Conflict management
- Emotional intelligence
- Employee development
- Goal setting
- Active listening
- Interpersonal communication
- Decision-making
- Delegation
- Project management
- Strategy
Certification
Driver's License
Timeline
Remodeling Crew Member
Walmart
10.2023 - 05.2024
Manager
Live Oaks Bed and Breakfast
05.2022 - Current
Bakery Worker
HEB Grocery Store
02.2022 - 04.2024
Sales Associate/Cashier/Customer Service
Carters, Inc
11.2018 - 10.2019
Flex Delivery Driver
Amazon
01.2016 - 01.2019
High School Diploma -
San Antonio Academy