Desiree Castelo
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
LOAN PROCESSOR III
COPPER STATE CREDIT UNION
06.2022 - Current
- Understand and support sales team to ensure seamless member experience
- Complete modifications for skip pays, due date changes or post funding add ons
- Ensure loans are closed in a timely manner
- Ensure loans are accurate and members understand terms of loan agreement
- Process Deed of Release, including creating, and recording.
- Process Subordination requests
LOAN SERVICING SPECIALIST
ARIZONA CENTRAL CREDIT UNION
06.2022 - 06.2022
- Review new account/loan files for any missing documentation
- Review new loan accounts compared to title work processed
- Work closely with Motor Vehicle to ensure that title work is complete and accurate
- Complete all loan modifications
- Work with member to get CPI corrected.
CONSUMER LOAN ORIGINATOR
COPPER STATE CREDIT UNION
04.2021 - 03.2022
- Guiding members through loan application initiation and filing
- Analyze credit applications by history, stability factors, income
- Communicating with homeowners and processor's daily
- Advise members of denials and advise members on their options
- Verify all information provided by borrower's
- Collects documents to review such as assets, salaries, debts, employment status etc
- Stays aware of deadlines for the loan.
FINANCIAL SERVICE CONSULTANT
COPPER STATE CREDIT UNION
01.2015 - 04.2021
- Balance Vault, ATM and TCR’s
- Analyzing members' financial information
- Comply with all operational, security and policies
- Initiate and open multiple financial accounts
- Maintain compliance with federal lending regulations and bank underwriting policies
- Answered members' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
SERVICE CONSULTANT
COPPER STATE CREDIT UNION
01.2014 - 01.2015
- Maintained strong knowledgebase of product options and promotions
- Assist with daily operation and balancing of ATM's
- Helped members resolve account problems
- Assisted customers to navigate internal systems to handle routine needs
- Offered exceptional customer service to differentiate and promote company brand.
Education
HIGH SCHOOL DIPLOMA - HUMANITIES AND SCIENCES
05.2014
Skills
- Customer Service
- Detail-oriented
- Reliable
- Time Management
Timeline
LOAN PROCESSOR III
COPPER STATE CREDIT UNION
06.2022 - Current
LOAN SERVICING SPECIALIST
ARIZONA CENTRAL CREDIT UNION
06.2022 - 06.2022
CONSUMER LOAN ORIGINATOR
COPPER STATE CREDIT UNION
04.2021 - 03.2022
FINANCIAL SERVICE CONSULTANT
COPPER STATE CREDIT UNION
01.2015 - 04.2021
SERVICE CONSULTANT
COPPER STATE CREDIT UNION
01.2014 - 01.2015