Desiree Davis
Clarksville,TN
Summary
Proven achiever with extensive experience at AT&T, adept in customer service and problem-solving. Demonstrated success in collaborative teamwork, driving efficiency improvements, and fostering client loyalty through consultative sales techniques. Excelled in fast-paced environments, showcasing a friendly, positive attitude and a keen attention to detail. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Dependable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Utilizes strong negotiation skills to close deals effectively.
Overview
10
10
years of professional experience
Work History
In Home Expert
AT&T Mobility
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Sales Consultant
AT&T
01.2019 - 06.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Consumer Loyalty Strategist
AT&T
09.2014 - 01.2019
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
- Developed comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.
- Fostered strong customer relationships to gather insights and tailor products to meet their needs.
Education
Associate of Science - Social Work
Nashville State Community College
Nashville, TN05.2012
Skills
- Time management
- Organizational Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attentive to Detail
- Flexible and Adaptable
- Multitasking
- Money management
Timeline
In Home Expert
AT&T Mobility
07.2023 - Current
Sales Consultant
AT&T
01.2019 - 06.2023
Consumer Loyalty Strategist
AT&T
09.2014 - 01.2019
Associate of Science - Social Work
Nashville State Community College
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