Desiree Diaz
Hollister,CA
Summary
Dynamic Dispatcher with proven expertise at California Highway Patrol, adept at managing high-stress situations and ensuring timely emergency responses. Skilled in dispatch software and customer service, I enhanced operational efficiency by implementing a double-check system, reducing errors in dispatch logs. Committed to teamwork and training new hires for optimal performance.
Overview
15
15
years of professional experience
Work History
Dispatcher
California Highway Patrol
Salinas, CA
10.2016 - Current
- Managed emergency calls, dispatching units to incidents efficiently and accurately.
- Coordinated response efforts between law enforcement agencies and emergency services.
- Utilized computer-aided dispatch systems to track unit locations and statuses in real-time.
- Monitored radio communications to ensure effective coordination among field personnel.
- Assisted in training new dispatchers on protocols and system operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Office Manager
Diaz Labor Camp
Hollister, CA
01.2011 - Current
- Coordinated daily office operations, ensuring smooth workflow and efficient communication among staff.
- Managed inventory and supplies, optimizing procurement processes to reduce costs and improve availability.
- Developed and maintained filing systems, enhancing document retrieval efficiency for team members.
- Implemented scheduling procedures, improving appointment management and reducing conflicts in staff availability.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Billing
Gavilan College
Gilroy, CAHigh School Diploma - General
Hollister High School
Hollister, CA06.2004
Skills
Customer service
Data entry
Decision-making
Active listening
Attention to detail
Dispatch software
Stress tolerance
Time management
Dispatching procedures
Prioritizing calls
Problem-solving
Customer relations
Dispatch coordination
Schedule management
Updating logs
Route planning
Schedule coordination
Dispatching field personnel
Incident reporting
Conflict resolution
Traffic monitoring
Verbal and written communication
Map reading
Emergency protocols
Geographical expertise
Monitoring field personnel
Critical thinker
Training new hires
Radio communication
Call handling
Critical thinking
Multitasking Abilities
Effective communications
Organizational skills
Teamwork and collaboration
Multitasking
Task prioritization
Verbal communication
Call center software
Timeline
Dispatcher
California Highway Patrol
10.2016 - Current
Office Manager
Diaz Labor Camp
01.2011 - Current
Billing
Gavilan College
High School Diploma - General
Hollister High School