DESIREE DOWNES
Madison,AL
Summary
Developed expertise in customer service through 8.5+ years of experience, focusing on hospitality management and workflow optimization.
Overview
10
10
years of professional experience
Work History
Project Manager
FINAL CLEAN EXPRESS
HUNTSVILLE, AL
06.2020 - 08.2020
- Interviewing owners of commercial cleaning companies by city and state.
- Hiring selected candidates to become subcontractors to clean company projects.
- Interviewing superintendents to get information on awarded commercial projects.
- Scheduling cleaning dates with superintendent and subcontractors.
- Going over new policies with subcontractors and setting up project walk throughs with subcontractors.
- Entering each subcontractor and their paper work into database by city and state.
- Entering and updating project information into database.
- Giving sub payment estimates.
- Creating project and subcontractor files.
- Receiving paperwork from subcontractors.
- Sending and creating contracts and purchase orders.
Customer Service
FINAL CLEAN EXPRESS
HUNTSVILLE, AL
06.2020 - 06.2020
- Calling potential customers to see if they are in need of cleaning services.
- Calling current customers and make sure that a great service is being provide and all cleaning is up to standards.
- Placing bids for final cleaning of commercial project
- Receiving Leads
- Keeping all files organized by region.
Account Manager
SUPERNOVA MARKETING SOLUTIONS
HUNTSVILLE, AL
03.2019 - 02.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Training and teaching new people in dry grocery and frozen departments.
Frozen Department Manager
KROGER
HUNTSVILLE, AL
07.2018 - 03.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Overnight Grocery Clerk, July 2014 - July 2018
- Making sure the quality of each item is at policy standards.
- Straightening up store shelfs and moving items push to the back of the shelves to yhe front for customer to able to reach.
- Receiving and unloading trucks for each Department.
- Maintaining inventory and ordering all items need to be replenished.
- Opening and stocking each case in 55 seconds time.
- Working at a fast pace.
- Pushing and lifting pallets.
- Training new employees
Deli Clerk
KROGER
HUNTSVILLE, AL
07.2012 - 07.2014
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
- Take and record temperature of food and food storage areas such as refrigerators and freezers.
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Portion and wrap the food, or place it directly on plates for service to patrons.
- Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Remove trash and clean kitchen garbage containers.
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
- Use manual or electric appliances to clean, peel, slice, and trim foods.
- Stir and strain soups and sauces.
- Load dishes, glasses, and tableware into dishwashing machines.
- Package take-out foods or serve food to customers.
- Scrape leftovers from dishes into garbage containers.
- Training new employees
Cashier
KROGER
HUNTSVILLE, AL
11.2010 - 07.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
Education
Bachelor of Science - Liberal Studies
ALABAMA A&M UNIVERSITY
NORMAL, ALSkills
- Facilitated effective communication among team members Supported customer service initiatives to enhance client satisfaction Assisted in problem-solving efforts to address operational challenges Contributed to team projects through collaboration Managed data entry tasks with accuracy Demonstrated proficiency in Microsoft Office applications Provided training and teaching support to peers Organized tasks to improve workflow efficiency Achieved typing speed of 30 words per minute
Timeline
Project Manager
FINAL CLEAN EXPRESS
06.2020 - 08.2020
Customer Service
FINAL CLEAN EXPRESS
06.2020 - 06.2020
Account Manager
SUPERNOVA MARKETING SOLUTIONS
03.2019 - 02.2020
Frozen Department Manager
KROGER
07.2018 - 03.2019
Deli Clerk
KROGER
07.2012 - 07.2014
Cashier
KROGER
11.2010 - 07.2012
Bachelor of Science - Liberal Studies
ALABAMA A&M UNIVERSITY