Desiree Gambles
Oklahoma City,OK
Summary
- Professional healthcare advocate with strong communication and interpersonal skills. Proven ability to foster positive patient relationships and enhance patient experience. Reliable team player adept at adapting to changing needs and delivering consistent results. Skilled in active listening, conflict resolution, and providing compassionate care.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Patient Ambassador-Contour
Sono Bello
Oklahoma City, OK
10.2024 - Current
- Handle incoming and outgoing contacts centered around for patients that are looking for Contour and scheduling them.
- Provide outstanding patient experience, ensuring a positive and informative interaction.
- Manage calls both inbound and outbound, take chats/SMS all while maintaining a positive and energetic demeanor.
- Schedule consultations efficiently, ensuring a smooth experience for our patients.
- Act as a subject matter expert, confidently addressing patient inquiries.
- Contribute to the planning, training, and continuing development of the Contour specialized team.
Patient Ambassador
Sono Bello
Oklahoma City, OK
11.2022 - Current
- My role as a Patient Ambassador my main role is to guide and help build excitement for new patients when scheduling for a free consultation. I do this by answering their questions, listening to their concerns about the process, and explaining what to expect at their consultations.
- Another part of my role is to help existing patients with reaching the center with their appointment needs and helping them get in contact with the correct team members for escalations. Other daily responsibilities would be: supporting my team in anyway, adapting to changes that happen on the daily, and focus on working on my goals.
Assistant General Manager (AGM)
LA Fitness
Jacksonville, FL
06.2021 - 10.2022
- As the Assistant Manager, I was fully responsible of the facility on nights and weekends. I was to also support my General Manager with hitting our goals in sales as well and the rest of my team. I was expected to build relationships with members of the gym and make sure they feel welcomed during the membership process. I would send out emails and make my daily calls as well, to help share what specials we was running at the time. Other daily responsibilities would be: daily walk throughs, check ins, schedule making, marketing, and helping members with any questions about hitting their goals.
Operations Manager
CVS Pharmacy
Jacksonville, FL
08.2015 - 06.2021
- As an Operations Manager I was fully responsible for supporting the General Manager and Staff. I was expected to help the front and pharmacy with any customer issues that would arise. I was expected to make sure the numbers was accurate for inventory and truck. Other daily responsibilities I had to take care of was: Deposit, paperwork, payroll, and helping check in third party vendors, and yearly resets.
Education
High school diploma -
Choctaw High School
Choctaw, OK05.2011
Skills
- Proven leadership skills
- Operational leadership
- Customer-focused retail leadership
- Payroll management
- Food service management
- Sales strategy development
- Customer engagement
- Experience in supporting management
- Pricing strategy development
- Effective communication
- Budget oversight and reporting
- Sales experience
- Restaurant Experience
- Guest Services
- Guest Relations Experience
- Retail Sales
- Merchandising
- Supervising Experience
- Office Management
- POS
- Appointment scheduling
- Teamwork and collaboration
- Data entry proficiency
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Multitasking Abilities
- Calm and effective under pressure
- Reliability
- Caring and empathetic
- Active listening
- Effective communication
- Relationship building
Timeline
Patient Ambassador-Contour
Sono Bello
10.2024 - Current
Patient Ambassador
Sono Bello
11.2022 - Current
Assistant General Manager (AGM)
LA Fitness
06.2021 - 10.2022
Operations Manager
CVS Pharmacy
08.2015 - 06.2021
High school diploma -
Choctaw High School