Desiree Garza
Austin
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Agent
Hallmark Aviation
Austin
08.2023 - 03.2025
- Assisted customers with inquiries about flight information and services.
- Managed check-in processes, ensuring smooth passenger flow at the airport.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Maintained a clean and organized workspace in busy airport environments.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Attended training sessions regularly to stay current on new products or services.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Education
Dell Valle Opportunity Center
Austin, TxSkills
- Customer service
- Conflict resolution
- Flight information
- Check-in management
- Team collaboration
- Customer focus
Languages
English
Professional
Timeline
Customer Service Agent
Hallmark Aviation
08.2023 - 03.2025
Dell Valle Opportunity Center