Summary
Overview
Work History
Education
Skills
Certification
Cooking
Languages
Software
Timeline
Generic

DESIREE GAZETAS

New Carlisle,OH

Summary

Accomplished Case Manager Specialist with a proven track record at Talbert House, enhancing client outcomes through expert case management and compassionate communication. Skilled in eligibility review and crisis intervention, consistently achieving positive behavior changes in clients. Demonstrates critical thinking and effective coordination with multidisciplinary teams to deliver comprehensive client care. Steadfast Case manager employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Intake Specialist

South Community Inc.
09.2023 - Current
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Completed intake assessment forms and filed clients' charts.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Assessed clients' needs and determined eligibility for intake services.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Offered compassionate and attentive guidance to patients during crisis situations.

Case Manager Specialist

Talbert House
10.2021 - 07.2024
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Case Manager Specialist

Pap 2000
07.2002 - 10.2020
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Participated in community events to promote services and engage with public.

Education

GED -

Community High School
Athens, Greece
06.1989

Skills

  • Claims Processing
  • Eligibility review
  • Intake Assessment
  • Application assessments
  • Group and individual instruction
  • Compassionate communication
  • Crisis Intervention
  • Progress Reporting
  • Conflict Mediation
  • Data Entry
  • Critical Thinking Skills
  • Follow-up skills
  • Case Management
  • Multi-Line Phone Systems
  • Insurance Verification
  • Scheduling appointments

Certification

  • Certified OMHS, South Coomunity - 5yrs

Cooking

I'm heavily into herbs and nutrition and I feel it goes hand an hand with recovery, mental illness. I use to do cooking classes for preventive health issues, Oak-Street Health. I have won serval competitions as well.  I have a Pod-Cast at DATV that shows off my skills of food and technics.  I do budget friendly meals and meal prep. I also teach adults and youths, to use pantry food items as well. 

Languages

Greek
Native or Bilingual
Spanish
Limited Working

Software

Microsoft, Excel, care logic, Word, Catt

Timeline

Intake Specialist

South Community Inc.
09.2023 - Current

Case Manager Specialist

Talbert House
10.2021 - 07.2024

Case Manager Specialist

Pap 2000
07.2002 - 10.2020

GED -

Community High School
DESIREE GAZETAS