Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trisha Rodriguez

Springfield,MA

Summary

Responsible worker known for applying excellent communication skills and attention to detail to promptly prepare food. Collaborative individual offering great customer service, time management and multitasking abilities. Commended for delivering unparalleled service and quality food. Energetic worker with background in food service. Skilled in dishwashing and cleaning with good knowledge of kitchen operations. Punctual team player with clear communication skills and flexibility to work evenings and weekends. Customer-focused worker accurate in handling orders and payments.

Overview

9
9
years of professional experience

Work History

Intake Specialist

Valley Opportunity Council
Springfield, MA
11.2022 - Current
  • Provided referrals to appropriate resources within the community when necessary.
  • Maintained accurate records of all client interactions according to agency policies and procedures.
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Updated patient information on computer system to maintain billing accuracy.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.

Sandwich Artist

Subway
Holyoke, MA
10.2018 - Current
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Organized food preparation stations and regularly replenished supplies.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Verified orders and bagged items for easy transport.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Restocked kitchen supplies by rotating food according to dates and times.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Conducted quality, timely performance feedback and performance appraisals.

Manager's Assistant

Mcdonalds, PDI FOODS
Springfield, MA
09.2021 - 04.2022
  • Maintained records through timely updates to employee and other files.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Home Health Aide

MCS
Springfield , MA
06.2017 - 02.2018
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Teacher's Aide

Minis & Winnies Daycare
Springfield, Massachusetts
01.2016 - 04.2017
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Maintained up-to-date emergency forms, curriculum plans, and individual child development profiles.
  • Observed student performance and recorded relevant data to assess progress.
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Supervised children and participated with children in activities.
  • Assisted teachers with lesson preparation and curriculum implementation.

Education

GED -

Care Center
Holyoke MA
05.2017

Skills

  • Menu Recommendations
  • Taking and Preparing Orders
  • Time Management
  • Kitchen Cleanliness and Organization
  • Customer Service
  • Cash Handling
  • Payment Processing
  • Food Service Standards
  • Multitasking and Organization
  • Documentation and Recordkeeping
  • Employee Training and Supervision
  • Collaboration and Teamwork
  • [Language] Translation
  • Client intake
  • Claims Processing
  • Empathic communication
  • Data Entry
  • Compassionate communication

Timeline

Intake Specialist

Valley Opportunity Council
11.2022 - Current

Manager's Assistant

Mcdonalds, PDI FOODS
09.2021 - 04.2022

Sandwich Artist

Subway
10.2018 - Current

Home Health Aide

MCS
06.2017 - 02.2018

Teacher's Aide

Minis & Winnies Daycare
01.2016 - 04.2017

GED -

Care Center

Similar Profiles

CREATE PROFILE
Trisha Rodriguez