Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Gerhardt

Scottsdale,AZ

Summary

Detail-oriented professional with strong skills in customer service and appointment scheduling. Proven ability to manage operations efficiently and ensure client satisfaction.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking

Overview

30
30
years of professional experience

Work History

Call Center Representative

VitalityMDs
2022.08 - Current
  • Checked in and checked out incoming patients for 6 providers
  • Verified insurances
  • Payment taking
  • Supplement Sales
  • Scanning documents
  • Answering multiple call lines
  • Inputting demographic information
  • Scheduling Appointments for Eight Providers
  • Data Entry Such As New Referrals, Insurance Changes And New Patient Information
  • Fax Mammogram And Lab Orders
  • Taking Peptide Orders
  • Daily Chart Prep
  • Verifying Various Insurances In Insurance Portals

General Manager

Holiday Inn Express Hotel
1996.04 - 2015.05
  • Effective planning , implementing and leading business operations to include hotel activity as well as the food and beverages
  • Identify revenue stream opportunities such as price strategy, occupancy rate, average daily rate, and revenue per available room
  • Ensured guest satisfaction by continuing on customer service reviews monitoring
  • Recruiting, selecting, coached mentored, trained and managed large teams including housekeeping , property management, front desk, food and beverage
  • Suppliers and vending management, accounting receivable/ accounts payable and payroll

Education

Associate of Science - Business Administration

Estern New Mecico Univeriity
Portales, NM
1989-05

Skills

  • Customer service
  • Call center customer service
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Answering questions
  • Appointment scheduling
  • Payment processing
  • Cash handling
  • Sales expertise

Timeline

Call Center Representative

VitalityMDs
2022.08 - Current

General Manager

Holiday Inn Express Hotel
1996.04 - 2015.05

Associate of Science - Business Administration

Estern New Mecico Univeriity