Desiree Goree
Desert Hot Springs,CA
Summary
Hard working professional with over 20 years of experience and a proven knowledge of Medical Front office. Seeking a full time position within the medical field that contributes to my daily knowledge and provide efficient customer service, in a position that requires a dedicated and enthusiastic employee.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Diligent [Desired Position] with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
19
19
years of professional experience
Work History
Patient Access Rep 1
ICON Desert Regional Medical Center
05.2018 - 08.2022
- Answer multi-line phone calls in a courtesy and timely manner
- Schedule, reschedule, and verify patient appointment
- Verify patient referrals, EDD forms
- Check-in patients, collecting all personal, medical, copays, and insurance information
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Service Representative
UCR Health Clinic
01.2015 - 05.2018
- Greet Patients upon appointment
- Schedule appointment
- Check-in patients, collecting all personal, medical, copays, and insurance information
- Maintain bookkeeping and billing
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Front Desk Receptionist
Valley Heart Physicians
09.2011 - 01.2015
- Compile and record all medical records and correspondence
- Check-in patients, collecting all personal, medical, copays, and insurance information
- Greet Patients upon appointment
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Receptionist
Dr. Erik Palmers Office
03.2003 - 06.2010
- Schedule, reschedule, and verify patient appointment
- Answer multi-line phone calls in a courtesy and timely manner
- Compile and record all medical records and correspondence
- Call in prescriptions, maintain procedures, patient and pharmaceutical logs
- Prepare examination room
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Palm Springs High School
Palm Springs, Ca06.1992
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Registration and admissions
- Patient check-in
Knowledge And Skills
- Proficient in Medical Terminology
- Handle multi-phone lines phone calls
- HIPPA Standards and Guidelines
- Extremely detail oriented and able to work with minimal supervision
- Strong organizational skills and excellent interpersonal communication
- Productive in a high volume high stress environment
Languages
English
Full Professional
Timeline
Patient Access Rep 1
ICON Desert Regional Medical Center
05.2018 - 08.2022
Patient Service Representative
UCR Health Clinic
01.2015 - 05.2018
Front Desk Receptionist
Valley Heart Physicians
09.2011 - 01.2015
Front Desk Receptionist
Dr. Erik Palmers Office
03.2003 - 06.2010
High School Diploma -
Palm Springs High School
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