Desiree Guzman

• Prepare, maintain, and monitor Civil Engineer operations plans for mobility, response, and recovery operations

• Develop and deliver emergency management training and educational materials for installation personnel

• Conduct CBRN detection, identification, monitoring, and decontamination activities in compliance with federal standards

• Coordinate logistics and resource mobilization in support of incident command operations

• Maintain and inspect protective equipment; manage assigned assets and schedule preventive maintenance

• Maintain an active DoD Secret Clearance

• Administered full-cycle payroll for up to 150 employees using Paycor, Unanet, and Employee Navigator; ensured compliance with federal, state, and local regulations including payroll tax filings and benefits administration

• Authored the company’s employee handbook from scratch, establishing foundational HR policy and compliance standards across the organization

• Developed multiple Standard Operating Procedures (SOPs) to streamline HR, payroll, and administrative workflows

• Managed the full employee lifecycle including onboarding, benefits enrollment, timekeeping accuracy, and offboarding/terminations

• Partnered with program managers and business development teams to provide operational support, contract administration, and workforce resource planning

• Coordinated employee schedules, maintained vendor relationships, and supported executive leadership with efficient office operations

•Served as primary HR point of contact for employee relations, inquiries, personnel file maintenance, and compliance documentation

• Managed full-cycle payroll for multi-state employees including wage compliance, PTO accruals, benefits deductions, and leave tracking

• Processed onboarding paperwork, payroll setups, and personnel changes across HR systems; maintained data accuracy and compliance reporting

• Consolidated payroll, PTO, and compliance data into executive dashboards for leadership reporting

• Led a workflow improvement project that reduced turnaround time by 15%

• Partnered with HR to streamline payroll processes and improve overall employee experience

• Assisted with month-end processing, asset depreciation tracking, and HRIS record maintenance

• Managed full-cycle accounts receivable including invoicing, collections, and customer account reconciliation

• Performed bank reconciliations and monitored account balances to ensure accurate and timely transaction recording

• Prepared and presented weekly AR and financial reports directly to C-level executives

• Assisted in preparing monthly, quarterly, and annual financial statements and general ledger maintenance

• Posted journal entries and provided accounts payable support as needed

• Identified and implemented process improvements to enhance efficiency and ensure compliance with accounting policies and regulatory requirements

• Assist the cash team by uploading electronic and manual cash batches and maintaining the automated cash batching process

• Reconcile cash on a weekly basis

• Prepares journal entries and participates in related monthly accounting activities to ensure time ledger close

• Analyzes revenue analysis for completion

• Verifies check requests validity, logs requests, and adds g/l coding in Inspyrus

• Monitors compliance with generally accepted accounting principles and company procedures.

• Support multi-state payroll tasks, PTO adjustments, and employee record accuracy in coordination with HR.

• Balance accounting responsibilities with expanding payroll/HR duties

• Review and reimburse employee expenses.

• Processing over 500 job applications a day through an account set up process.

• Respond to customer inquiries via email

• Coordinate department communications, including taking calls, responding to emails, and interfacing with external and internal guests.

•Coordinated PTO requests, onboarding workflows, and applicant tracking.

• Supported payroll accuracy by verifying employee hours and updating HRIS records.

• Maintained personnel files and ensured compliance with HR policies.

• Assisted with HR communications and employee relations inquiries.

• Handled accounts payable and receivable transactions, fixed asset acquisitions, and retirements.

Distribute all vendor invoices to Project Managers for approval

• Distributed vendor invoices to project managers for approval and reconciled vendor statements.

• Reconcile vendor statements; request missing invoices, research and resolve any discrepancies between statements and accounting system

• Posting A/P invoices and A/R payments, Fixed Asset acquisitions and retirements

• Audit expense reports for the entire employee base in SAP Concur to ensure corporate policies are being followed.

• Audited employee expense reports in SAP Concur to ensure compliance with corporate policies.

• Enters, updates, and/or retrieves accounting data from automated systems.

• Audit employee timesheets to verify hours worked and supervisor approval

• Managed payroll processing, PTO accruals, and employee reimbursements.

• Research and investigate payroll discrepancies and employee payroll issues and assist employees with questions

Investigated payroll discrepancies and addressed employee payroll issues.

Processed garnishments for child support, insurance, and benefits within payroll systems.

• Maintaining a understanding of payroll processing, FLSA guidelines as related to payroll compliance.

• Conducted interviews, managed Indeed account, and supported recruiting efforts.

• Onboarded new employees including benefits presentations and HR documentation.

• Maintained personnel files and assisted with employee relations tasks.

• Maintain the operation of the business in support of the mission for rehabilitative services

• Conducted Research Project on establishing a Halfway House in Greensboro NC.

• Conducted Research Project on establishing a Halfway House in Greensboro NC.

• Managed high-volume inbound support queue, handling a minimum of 150 calls daily across a multi-line phone system

• Resolved customer and internal inquiries through structured problem-solving and cross-functional communications

• Trained new hires on support team duties, processes, and systems

• Maintained company application and ensured accurate, up-to-date operational data, beta testing app updates and user interface.

• Issued employee pay slips and supported payroll distribution