Microsoft Configuration Manager
Desiree Hanson
BRUSSELS,WI
Work Preference
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Desktop Support Technician
BrookSource
09.2024 - Current
- Utilized ServiceNow ticketing system, Beyond Trust, Registry Editor, Microsoft Configuration Manager, Visual Studio Code, and PowerShell ISE software
- Contributed to a team that assisted in TLM software remediation project
- Reviewed and assisted with improvement of obsolete process documentation
Desktop Support Specialist
TEKsystems, Inc
02.2023 - 05.2024
- Assisted Tier 2 team to resolve tickets using Cherwell Service Management
- Troubleshooted technical issues related to hardware, Windows 10, Windows 11, Microsoft 365, SharePoint, security access user rights, network connectivity, and applications and printer support
- Worked with many different teams when determining the solution including network, server, and storage applications
Employee
Marchant’s Foods, Inc
05.2012 - 02.2023
- Cross-trained to work in various departments
- Worked with customers daily
- Maintenance of social media and website design
Database Coordinator
WireTech Fabricators, Inc
09.2019 - 04.2020
- Maintained ERP system
- Analyzed incoming and potential projects
- Utilized Customer Relationship Management for information flow
Information Technology Intern
WireTech Fabricators, Inc
06.2019 - 09.2019
- Learned Enterprise Resource Planning (ERP) system and the processes of a factory environment
- Participated in team meetings
- Worked with Business Analyst from outsourced HawkPoint Technologies
- Presented data in small group setting
Education
Bachelor’s Degree - Computer Science emphasis in Information Assurance and Security
University of Wisconsin-Green Bay
Green Bay, WI05.2019
Skills
- Microsoft Office
- PowerShell
- Communication
- User assistance
- Troubleshooting & diagnostics
- Technical documentation
- Remote support
- Software installation
Quote
What lies behind you and what lies in front of you, pales in comparison to what lies inside of you.
Ralph Waldo Emerson
Software
Registry Editor
Visual Studio Code
ServiceNow
BeyondTrust
Microsoft Office
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Desktop Support Technician
BrookSource
09.2024 - Current
Desktop Support Specialist
TEKsystems, Inc
02.2023 - 05.2024
Database Coordinator
WireTech Fabricators, Inc
09.2019 - 04.2020
Information Technology Intern
WireTech Fabricators, Inc
06.2019 - 09.2019
Employee
Marchant’s Foods, Inc
05.2012 - 02.2023
Bachelor’s Degree - Computer Science emphasis in Information Assurance and Security
University of Wisconsin-Green Bay