Desiree Herren
Webster
Summary
Dynamic and results-oriented Restaurant Manager with a proven track record at Beef 'O' Brady's, enhancing operational efficiency and customer satisfaction. Excelled in inventory control, team leadership, and customer engagement. Demonstrated exceptional problem-solving and critical thinking skills, significantly improving service quality and operational consistency.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Beef 'O' Brady's
03.2013 - 10.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Server
Dennys Restaurant
09.2011 - 02.2013
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
South Sumter High School
Bushnell, FL05-2008
Skills
- Inventory control and record keeping
- Customer engagement
- Organization and prioritization
- Complaint resolution
- Adaptable
- Customer service
- Problem-solving
- Reliable and responsible
- Critical thinking
Timeline
Restaurant Manager
Beef 'O' Brady's
03.2013 - 10.2020
Restaurant Server
Dennys Restaurant
09.2011 - 02.2013
High School Diploma -
South Sumter High School
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