Desiree Hockett
Arlington,WA
Summary
Innovative professional experienced in community outreach and customer account management. Delivered enhanced client satisfaction through effective communication, responsive support, and thorough account reviews. Excelled in order processing and maintaining accurate customer records, showcasing strong attention to detail and critical problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Cintas
Everett, Washington
12.2024 - Current
- Promoted Cintas products and services during customer calls.
- Oversaw customer accounts by implementing Cintas service and sales processes.
- Resolved service issues through clear communication and follow-up.
- Built customer relationships through responsive support and account review.
- Cultivated sustainable customer relationships through proactive communication.
- Processed orders and updated customer records in sales systems.
- Aligned delivery schedules with internal service teams to ensure timely service.
- Prepared quotes for uniforms, restroom supplies, and facility services.
Host
Murphy Canyon Bread Ministry
01.2022 - Current
- Curated and showcased inventory on Facebook for neighboring military families, enhancing community engagement.
- Directed visitors to seating, pickup areas, and ministry resources.
- Welcomed guests warmly at the entrance of the bread ministry. at bread ministry entrance with warm, welcoming service.
- Achieved food handlers' safety certification through a comprehensive training program.
- Oversaw guest check-in process, ensuring accurate record-keeping and smooth intake experience.
Driver
Transdev
Everett, Pennsylvania
02.2023 - 12.2024
- Operated transit vehicles on scheduled routes, ensuring timely and safe transportation for passengers
- Completed pre-trip inspections and reported vehicle defects promptly
- Followed traffic laws, safety procedures, and company transit policies
- Assisted passengers with boarding and seating, enhancing accessibility and comfort for individuals with mobility needs
- Communicated route updates and delays to dispatch, facilitating effective operational responses and passenger awareness
Office Assistant II
Neighborhood House Association
01.2022 - 02.2023
- Performed data entry and managed records; typed a variety of correspondence, documents, and reports requiring skilled word processing. Maintained organized filing systems and operated standard office equipment. Assisted clients and staff via phone and in-person, addressing inquiries and performing clerical tasks.
- Supported Neighborhood House Association office operations and front desk communications.
- Sorted and organized incoming mail for efficient distribution., filing, and document distribution for office teams.
- Processed incoming mail for distribution, filing, and document distribution for office teams.
- Supported staff with administrative tasks, including document copying and scanning, filing, and supply ordering, ensuring smooth office operations.
Recreational Attendant-The Barn
Marine Corps Air Station Miramar
01.2022 - 01.2023
- Provided exceptional customer service to patrons during their visits. Applied knowledge of management practices and regulations in fitness industry to ensure compliance and operational excellence. Supervised front desk attendants and provided welcome services to all patrons entering and exiting the facility.
- Assisted in organizing and facilitating MWR recreation programs at Marine Corps Air Station Miramar.
- Ensured safety and cleanliness of recreation areas while monitoring patron compliance with facility rules.
- Managed the issuance and return of sports equipment to base patrons, ensuring proper inventory control.
Education
Hudson's Bay H.S.
Vancouver, WASome college -
Skills
- Sales software proficiency
- CRM software
- Customer management
- Order management
- Sales estimation
- TIME MANAGEMENT
- Task prioritization
- ATTENTION TO DETAIL
- PROBLEM-SOLVING ABILITIES
- ACTIVE LISTENER
- Team collaboration
- FLEXIBLE
- EMOTIONAL INTELLIGENCE
- CRITICAL-THINKER
Timeline
Customer Service Sales Representative
Cintas
12.2024 - Current
Driver
Transdev
02.2023 - 12.2024
Office Assistant II
Neighborhood House Association
01.2022 - 02.2023
Host
Murphy Canyon Bread Ministry
01.2022 - Current
Recreational Attendant-The Barn
Marine Corps Air Station Miramar
01.2022 - 01.2023
Hudson's Bay H.S.