Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NANCY AGUINAGA

Elgin,IL

Summary

Proactive Sales Agent/Customer Service Representative with extensive experience in client relations and sales strategy development. Achieved top performer status by expanding client base and securing long-term partnerships through strong customer service and effective sales techniques. Skilled in sales software, sales closing, and customer success management, bringing exceptional client service and sales expertise. Knowledgeable customer service skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Friendly customer service with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Knowledgeable customer service skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

8
8
years of professional experience

Work History

Sales Agent/Customer Service Representative

Illinois Vehicle Insurance
1073 N Liberty St Elgin, Il 60120
09.2023 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of customer service products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Sales Agent/Customer Service Representative

Accurate Auto Insurance
1098 Dundee Ave Elgin, IL 60120
07.2016 - 07.2023
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of car insurance products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.

Education

High School Diploma -

St. Edward High School
Elgin, IL
05.2004

Skills

  • Client Relations
  • Customer Assistance
  • Sales Training
  • Call Control
  • Sales software proficiency
  • Client analysis
  • Sales strategy development
  • Client Service
  • Sales closing
  • Customer Success Management

Languages

Spanish
Full Professional

Timeline

Sales Agent/Customer Service Representative

Illinois Vehicle Insurance
09.2023 - Current

Sales Agent/Customer Service Representative

Accurate Auto Insurance
07.2016 - 07.2023

High School Diploma -

St. Edward High School
NANCY AGUINAGA