Melanie Delclue
Apopka
Summary
Accomplished Driven Sales Agent/Customer Service Representative with 20 years of experience offering personalized, courteous service. Expert at managing insurance sales, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
16
16
years of professional experience
Work History
Sales Agent/Customer Service Representative
Express Insurance
05.2014 - 10.2024
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Assisted call-in customers with questions regarding their policies.
- Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Followed up promptly with interested clients to close sales.
Sales Agent
Florida Insurance Specialists
04.2012 - 06.2014
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Customer Service Representative
Certified Insurance - (now Express Insurance)
07.2008 - 06.2011
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
High School Diploma -
Apopka High School
Apopka, FL06-1989
Skills
- Customer Assistance
- Product Knowledge
- Sales Training
- Insurance sales
Timeline
Sales Agent/Customer Service Representative
Express Insurance
05.2014 - 10.2024
Sales Agent
Florida Insurance Specialists
04.2012 - 06.2014
Customer Service Representative
Certified Insurance - (now Express Insurance)
07.2008 - 06.2011
High School Diploma -
Apopka High School
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