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TYLER O'NEILL
Jacksonville,FL
Summary
Dynamic and results-oriented professional with over five years of experience in the grocery industry, specializing in customer service and team leadership. Expertise in thriving within high-pressure environments while consistently delivering exceptional service and optimizing operational efficiency. Proficient in resolving customer issues, streamlining processes, and cultivating a positive team culture that enhances customer satisfaction and drives business success. Recognized for strong sales acumen, adept at negotiating deals, managing accounts, and implementing effective sales strategies, complemented by excellent communication skills and a commitment to fostering lasting client relationships.
Overview
8
8
years of professional experience
Work History
Sales Agent/Customer Service Representative
Progressive Insurance
Jacksonville, FL
08.2024 - Current
- Customer service, sales, and/or influencing others.
- Ability to work in a fast-paced and changing environment.
- Ability to effectively multi-task.
- Ability to work independently or as part of a team.
- Ability to navigate through multiple computer systems simultaneously.
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
Medical Coordinator
Miracle Leaf Health Centers
Jacksonville, FL
08.2025 - Current
- Coordinated patient scheduling and managed appointments to optimize clinic workflow.
- Assisted in developing and implementing patient care plans in collaboration with healthcare providers.
- Maintained accurate medical records and ensured compliance with regulatory standards.
- Facilitated communication between patients and medical staff to improve service delivery.
- Streamlined administrative processes to enhance operational efficiency within the clinic.
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
Customer Service Representative
Air Life Medical
02.2023 - 06.2023
- Confirm orders for durable medical equipment with physician’s office.
- Confirm patients’ insurance benefits.
- Plan routes for delivery drivers, update charges to be collected.
- Answer patient questions regarding equipment options, warranties and how to use.
- Create patient file with medical history and currant medications and treatments in Bright tree software.
Freight Handler
Walmart Distribution Center
09.2018 - 02.2023
- Select freight to be shipped and reloading trucks while keeping.
- Communication lines open to ensure safety Problem solving issues encountered during a shift.
- Run the loading dock and yard, setting schedules to be sure popular product was moved quickly.
- Assisted with operations desk for the opening moves, update loading maps and move trailers as needed, while maintaining adequate staffing
- Operated material handling equipment to efficiently transport freight throughout distribution center
- Loaded and unloaded trucks, ensuring accurate placement of products in designated areas
Patient Care Coordinator
Complete Care Interventional Associates
04.2021 - 09.2021
- Greet and check in patients for procedures, schedule future appointments sending referrals to outside offices.
- General clerical work including updating charts, creating, and managing departmental web pages, databases, and spreadsheets.
- Updating attorneys as needed regarding treatments and progress Supporting multiple health care providers and team members within the practice.
- Submitting claims with patients’ insurance companies though PIP coverage
Education
Bachelor of Science - Healthcare Administration
Purdue Global University
12-2020
Bachelor of Science - Exercise Science
Jacksonville University
12-2016
Skills
- Leadership
- Team Management
- Scheduling
- Typing
- Communication
- Works well under pressure
- Problem Solver
- Computer skills
- Customer Service
- Analytical Skills
- Client relations
- Networking
Timeline
Medical Coordinator
Miracle Leaf Health Centers
08.2025 - Current
Sales Agent/Customer Service Representative
Progressive Insurance
08.2024 - Current
Customer Service Representative
Air Life Medical
02.2023 - 06.2023
Patient Care Coordinator
Complete Care Interventional Associates
04.2021 - 09.2021
Freight Handler
Walmart Distribution Center
09.2018 - 02.2023
Bachelor of Science - Healthcare Administration
Purdue Global University
Bachelor of Science - Exercise Science
Jacksonville University